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Hexnode UEM subscription, everything you need to know
Hexnode UEM offers a unified digital workspace that enables you to securely manage and monitor your endpoint devices and provides access to corporate networks and resources. The management requirements of organizations differ from each other, from basic network and security settings for schools and small enterprises to advanced configurations and settings for corporate industries. The pricing plans in Hexnode are meticulously designed to suit these scaled customer demands.
Hexnode offers five different pricing plans:
- Express: The Basic MDM Suite + Basic Kiosk
- Pro: Advanced MDM + Kiosk Essentials
- Enterprise: Basic UEM + Advanced Kiosk
- Ultimate: Advanced UEM + Complete Kiosk
- Ultra: Complete UEM + Complete Kiosk
The functionalities supported and the cost per device per month vary accordingly in each pricing plan. When you sign up for the 14-day free trial, you are given the Ultra license to familiarize yourself with the product and explore its numerous capabilities. However, you can subscribe to any of the pricing plans as per your requirements before or after the trial period ends. See a complete comparison between the different pricing plans to find one that works best for you.
Subscribe to Hexnode UEM
If you are looking forward to subscribing with Hexnode UEM,
- Navigate to Admin > License and click Subscribe.
- More than 100 devices? – You are eligible for a volume discount if you have more than 100 devices. Click on Contact Support and provide your contact details.
- Education or Non-profit organization? – Get a discount for Education or non-profit organizations by clicking on Get in touch and provide your contact details.
- Need a price quotation? – You can request a quote for the plan of your choice by clicking on Get Quote and provide your contact details.
- Choose one among the five plans and click Subscribe.
- Provide the following details on the subscription page:
- Total device count – Provide the total number of devices. Please note that there is a minimum device count of 15.
- Choose between a monthly or annual subscription. An annual subscription will help you save more.
- Provide the additional number of technicians required to access the portal in the Add-ons section. Each technician will cost $30/month or $324/year based on the type of subscription.
The Purchase Summary will display the total amount to be paid in USD.
- Click on Pay Now.
- Provide necessary details such as Billing Email and Billing Address.
- Click Next to choose your payment mode before completing the checkout process.
You can add and choose from multiple billing emails and addresses.
Payment Modes
Hexnode offers you six different payment modes:
- Credit Card/Debit Card – Provide the card details and click Continue to complete the payment on the checkout page.
- International bank transfer – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
- Domestic bank transfer – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
- Check – A pro forma invoice will be generated when you click Generate invoice on the checkout page. Write a check with the full amount (in USD) as mentioned in the invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days. Please note that handwritten checks will not be accepted.
- Purchase Order (via Bank Transfer) – Choose this option if you wish to make the payment via international/domestic bank transfer. Provide the Purchase Order (PO) number to go to the checkout page and generate the pro forma invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
- Purchase Order (via Check) – Choose this option if you wish to make the payment via a check. Provide the Purchase Order (PO) number to go to the checkout page and generate the pro forma invoice. Payment can be made within a period of 14 days. Once the payment is made, you must upload the proof of payment under Admin > License > Subscribe > Invoices. The payment status will be changed from ‘Awaiting Verification’ to ‘Success’ only after we verify the payment, which may take up to 2 business days.
- Payment modes other than Credit Card/Debit Card will only be available for annual subscription plans.
- A temporary authorization charge of up to $1 may be charged while adding or updating your credit/debit card. This will be refunded later, usually within 10 business days.
- Payments using cards with 3D Secure are supported.
Manage your current subscription plan
To upgrade your current subscription plan, navigate to Admin > License > Upgrade/Renew and click the Change Plan button from the Subscription tab.
If you wish to downgrade your subscription plan to a lower one, click Contact Support on the subscription page and provide the necessary details in the form that pops up. Our support team will contact you at the earliest to help!
You can also increase the total device count or add additional technicians to your current subscription plan. To do this, click on the +Add More Device Count or +Add More Technicians button. The Subscription tab displays various details such as the current pricing plan, total device/technician count, next billing date, etc.
The Billing Details tab displays information related to billing, such as the billing email, billing address, list of saved credit/debit cards and the default payment method. To change the default payment method, click on Change next to the current default payment method and choose the required payment mode.
You can add multiple credit or debit cards for quick and hassle-free payments. To add a new credit/debit card, click the Add new card button on the Billing Details tab, and provide the necessary details. If you add multiple cards, you can set your preferred card as the Primary Card. The primary card will be the card used for automatically renewing your monthly or annual subscriptions, given that the default payment method is set as a credit/debit card.
- If you add multiple credit/debit cards and choose your preferred card as the default payment method, that card will automatically be set as the primary card.
- If a recurring payment fails, you can use the ‘Review Payment Details’ option next to the corresponding payment entry in the Invoices tab. This takes you to the Checkout page, where you can make necessary changes to the original payment mode and retry the payment. Any changes made here will only affect the failed payment. To change the payment method for all future payments, please visit the Billing Details tab and update your Default Payment Method.
The Invoices tab is where you upload the proof of payment when you use payment modes other than Credit Card/Debit Card. Here, you can also see a detailed list of all your transactions with information such as Invoice ID, purchase date, payment amount, etc.
