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Subscription

Hexnode has five different flavors available. They are Express, Pro, Enterprise, Ultimate, and Ultra. When you are signing up for a trial, you are given the ultra-license for a period of 30 days. You can subscribe to Hexnode on completing the trial period.

For an existing customer, you can change from the current plan or increase the license count instantly through the subscription page.

To subscribe with Hexnode

  1. Navigate to Admin > License and click on Subscribe.

    Choose the plan to subscribe

    More than 100 devices?

    You are eligible for a volume discount if you have more than 100 devices. Click on Contact Support and provide your contact details.

    Education or Non-profit organization?

    Get discount for Education or non-profit organizations by clicking on Get in touch and provide your contact details.

  2. Choose one among the five plans and click on Subscribe.
  3. Now you’re on the subscription page showing the Subscription Details including the payment summary.

    Subscription Details page including the payment summary

    Subscription Details

    • Total device count – Provide the total number of devices. A volume discount will be provided for 100+ devices.
    • Choose either a monthly/annual plan. Remember, choosing the annual subscription saves more cost.
    • Click on Add-ons and provide the additional number of technicians required to manage the portal. For each additional technician, it’ll cost you $30/month or $300/year based on your type of subscription.

    Payment Summary

    • It lists the total amount to be paid in USD.
  4. Click on Pay.
  5. Now you’re on the Purchase page showing the billing details and the payment mode.

Billing Details


Billing details including the payment mode.

  • Provide the billing details including the company name, business email, and address.

Payment Mode

Hexnode provides you with 6 different payment modes.

  • Credit/Debit card – While adding/updating the card, a temporary authorization charge of up to $1 may be charged. This would be reversed later, and the charges will be removed from the bank statement in 7-10 business days.Provide the card details and click on Checkout to complete the payment.
  • International bank transfer – A pro forma invoice will be generated while clicking on Generate invoice. Payment can be made within a period of 30 days. Once the payment is done, upload the proof of payment under Admin > License > Subscribe.The payment status will be changed to Success only on verifying the payment by Hexnode.
  • Domestic bank transfer – A pro forma invoice will be generated while clicking on Generate invoice. Payment can be made within a period of 30 days. Once the payment is done, upload the proof of payment under Admin > License > Subscribe.The payment status will be changed to Success only on verifying the payment by Hexnode.
  • Check – A pro forma invoice will be generated while clicking on Generate invoice. Write a check with the full amount (in USD) as mentioned in the invoice. Payment can be made within a period of 30 days. Once the payment is done, upload the proof of payment under Admin > License > Subscribe.The payment status will be changed to Success only on verifying the payment by Hexnode.
  • Purchase Order (via Bank Transfer) – A pro forma invoice will be generated while clicking on Generate invoice. Payment can be made within a period of 30 days. Once the payment is done, upload the proof of payment under Admin > License > Subscribe.The payment status will be changed to Success only on verifying the payment by Hexnode.
  • Purchase Order (via Check) – A pro forma invoice will be generated while clicking on Generate invoice. Write a check with the full amount (in USD) as mentioned in the invoice. Payment can be made within a period of 30 days. Once the payment is done, upload the proof of payment under Admin > License > Subscribe.The payment status will be changed to Success only on verifying the payment by Hexnode.
Notes:

  • For online payment mode, a transaction fee of $0.30 will be charged.
  • For offline payment mode,
    • The Proof of Payment needs to be uploaded under Admin > License > Subscribe.
    • Changes in the existing plan or increase in device count will be reflected in the portal only on confirming the payment by Hexnode.


Info:

  • You can view the subscription details under Admin > License.

  • Payment History shows the transaction details of all the past transactions.

    Payment history details.

    1. Payment history shows the payment details including the payment status.
    2. For offline transactions, proof of payment is to be uploaded here.
    3. Payment status will be changed from Pending to Success only on verifying the payment by Hexnode.
    4. Invoice Catalog lists the details of all the past transactions.
    5. You can also download the previous invoices from here.
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