Hexnode Integrating IT Asset Management (ITAM) with UEM

What is Asset Management?

Asset Management is the process of identifying, tracking, assigning, maintaining, auditing, and managing an organization’s physical assets throughout their lifecycle. It provides a structured view of where assets are, who or what they are assigned to, their current status, and their history.

The overall asset lifecycle follows this sequence:
Procure → Register → Assign → Use → Maintain → Audit → Reassign → Retire → Dispose

How does Asset Management work?

Hexnode Asset Management brings physical equipment into a centralized digital inventory, representing each item according to how it needs to be tracked. This covers both individually tracked assets that require a complete lifecycle history and bulk equipment where quantity-based visibility is sufficient.

Each asset record serves as a single source of information for its:

• Ownership and assignment
• Location and current status
• Lifecycle activity and history

As equipment moves through the organization, its record is updated to reflect key lifecycle events such as assignment, movement, maintenance, return, reassignment, audit, retirement, and disposal. This keeps asset information aligned with the asset’s current state and history.

Hexnode further connects asset management with endpoint and user context from Hexnode UEM. Supported peripherals connected to managed devices are identified through endpoint telemetry, providing visibility into hardware that may not yet be part of the formal inventory. Administrators can then register relevant discovered peripherals as assets for continued lifecycle tracking.

By bringing asset registration, hardware discovery, assignment, inventory visibility, and lifecycle tracking into a connected workflow, Hexnode gives administrators a unified view of equipment throughout its journey, from its entry into the inventory to its retirement or disposal.

Core Capabilities & Workflows

Asset management simplifies inventory control by offering distinct tracking workflows based on equipment type and origin:

• Individual Asset Tracking: Maintains a unique digital record for high-value or serialized items (e.g., laptops, monitors). Registration happens via manual entry, bulk import, or by registering automatically detected peripherals.
• Bulk Inventory Management: Tracks identical, non-serialized items (e.g., cables, mice) by total quantity rather than individual records.
• Asset Discovery: Leverages endpoint telemetry to automatically identify peripherals connected to managed endpoints, bridging the gap between unknown hardware and formal inventory.
• Unified Assignment: Bundles related items together for single-action assignments to users, departments, or locations.

Asset Management in Hexnode UEM

The Assets section under the Manage tab in the Hexnode UEM console provides access to Asset Management.

To access Asset Management:

1. Log in to the Hexnode UEM console.
2. Navigate to Manage > Assets.

Asset Management includes the following sections:

Administrators use these sections to add and organize inventory, track assignments and locations, review discovered equipment, verify physical inventory, and configure Asset Management according to organizational requirements.

Dashboard

The Dashboard provides the starting overview of Asset Management after navigating to Manage > Assets. It brings key inventory and operational information together so administrators can quickly assess the current state of their assets.

The Dashboard presents:

• Asset Overview: Counts of assets based on availability, assignment, repair status, pool inventory, and bundles.
• By Asset Type: Distribution of assets across different asset types.
• Status Breakdown: Current distribution of assets by status.
• Recent Activity: Recent changes and events related to asset management.
• Active Pool Checkouts: Inventory currently checked out from pools, including overdue items.
• Warranty Alerts: Assets with upcoming or expired warranties.

The Dashboard can be refreshed to display the latest asset information, while quick actions make it easier to add and organize assets, manage inventory in bulk, and schedule audits from a central location.

All Assets

All Assets contains the individual asset records maintained in Asset Management. It is intended for physical equipment that requires its own identity and associated lifecycle information.

Administrators can create an asset using Add Asset or import multiple asset records using Bulk Import.

An asset record can contain information such as asset identity, hardware details, purchase and financial information, warranty information, attachments, maintenance records, lifecycle information, contracts, and connection history. These records support actions such as assignment or reassignment, unassignment, status changes, QR tag generation, maintenance scheduling, disposal or write-off, export, and deletion.

This provides a single record for managing an asset from registration through its subsequent operational and lifecycle activities.

Detected Assets

Detected Assets shows physical peripherals identified on devices managed through Hexnode. Detection provides visibility into connected equipment without immediately adding every peripheral to the organization’s tracked asset inventory.

Each detected peripheral includes information such as its source, connected device, and first-seen date.

Administrators review the detected equipment and use Register as Asset when a peripheral requires an individual asset record and lifecycle tracking. Registration adds the peripheral to All Assets as an individually tracked asset.

Multiple detected peripherals can also be selected for bulk registration. This separates peripheral discovery from asset registration, allowing detected equipment to be reviewed before it becomes part of the formal asset inventory.

Pools

Pools manage identical, non-serialized inventory by quantity rather than as individual asset records. They are suitable for bulk items such as mice, keyboards, cables, and headsets where each unit does not require a separate lifecycle record.

Select Create Pool to define the pool and its inventory details. A pool is categorized as an IT or Non-IT Workplace pool and configured as Returnable or Consumable based on how the inventory is issued.

Administrators can add inventory units to a pool and check them out to supported assignees. Returnable items include an expected return date, while pool quantities update as units are checked out or returned.

The Checkouts view provides current and historical checkout information, including overdue inventory.

Kits

Kits group related equipment into a single assignable bundle. For example, a workstation setup can contain a monitor, keyboard, and other equipment required by an employee.

Administrators can create a kit manually or import multiple kits using Bulk Import.

Hexnode supports two ways to define a kit:

• Specific Assets: Select the exact asset records to include in the kit.
• Type Template: Define the types and quantities of assets required for the kit, such as one monitor and one keyboard.

Kits provide a convenient way to assign and manage related equipment together while preserving the individual asset records of the items included in the kit.

Administrators can also reassign kits, audit the assets included in a kit, export kit information, and archive kits.

Audits

Audits provide a workflow for verifying physical inventory against the records maintained in Asset Management.

Select Schedule New Audit to create an audit for IT Assets, Non-IT Assets, or Pools. Asset audits can cover All Assets, assets By Location, or assets By Asset Type.

Once an audit begins, administrators scan and verify the assets included in its scope. Each asset is classified as:

• Found: The asset is physically present as expected.
• Not Found: The asset could not be located.
• Misplaced: The asset was found at a location different from its recorded location.

For misplaced assets, the actual location can be recorded.

After verification is complete, the audit provides a summary of the results and pass rate. The Discrepancy Report identifies missing and misplaced assets that require follow-up.

Settings

Settings define the information and configuration used across Asset Management.

The available settings include:

• Asset Types: Manage built-in IT and Non-IT asset types and create custom asset types.
• Custom Fields: Add organization-specific fields to asset records. Supported field types include Text, Number, Date, URL, Email, Textarea, and Checkbox.
• Location Management: Create and manage a hierarchical location structure using Building → Floor → Room.
• General Preferences: Configure asset identification and inventory preferences such as asset ID prefixes, auto-increment rules, and default checkout durations.

These configurations standardize how assets are identified, categorized, and organized across the organization.