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How to configure Location Tracking with Hexnode MDM?

Location Tracking feature in Hexnode enables organizations to find the lost or misplaced devices, fetch the real-time device location information as well as the complete history of locations traversed by the device previously. The information about the time spent by an employee in a specific location helps administrators evaluate employee performance and make better business decisions. The ability of Hexnode MDM to track device location remotely finds the best use in various industrial sectors such as distribution, warehousing, and all others where there is a necessity to track the location of company-owned devices used by field employees.

Prerequisites:

  • Hexnode MDM must be installed on your device(s).
  • The managed devices must have an internet connection at all times.
  • Location Services must be enabled on your device(s)

Notes:

  • On iOS devices, Hexnode can detect significant changes in location even if the app is not running in the background.
  • Location is tracked when the Hexnode MDM app is running in the background. However, when there is a significant change in location (500 meters or above), the app wakes up on its own, and the location is tracked even if the app is not running in the background.

  • Device location cannot be obtained if devices have been powered off, not connected to the internet or location services have been disabled.
  • If you need to pinpoint your device location with high precision, ensure that the location accuracy of your device is set to High Accuracy Mode. However, turning this ON can affect your device battery life as it uses GPS, Wi-Fi, and mobile networks to determine your location.
  • To turn ON High Accuracy Mode on your device, tap Settings > Location > Mode > High Accuracy.

Periodic Location Tracking

Hexnode MDM enables administrators to fetch the location of devices at periodic time intervals. The time interval ranges from 15 minutes to 24 hours.

To enable Location Tracking on devices,

  1. Login to your Hexnode MDM portal > Navigate to Policies tab > Click on New Policy to create a new one or click on any policy to edit an existing one > Enter the Policy Name and Description in the provided fields.
  2. Navigate to General Settings > Location Tracking > Configure

    1. Select the option Enable Location Tracking to enable location tracking on your device.
    2. Select an appropriate Location Update Interval that indicates how frequently the location data needs to be updated. The time interval ranges from 15 minutes to 24 hours.
  3. Navigate to Policy Targets > + Add Devices > Select the required device(s) to which the policy needs to be associated > Click OK
  4. Click on Save.
Note:

  • You can also associate such policies to device groups, individual users, user groups, and even Active Directory Domains.


Once you’ve applied the policy successfully, Hexnode fetches the location of its associated device(s) at the specified time intervals.

Enabling Location Services on Devices

Enabling location services on Android Devices

General Location Settings

Note:

  • The settings may vary slightly from one device to another.

  1. Pull down the status bar and click on Location icon.
  2. Click AGREE to enable Location Services.
  3. Ensure that Hexnode MDM app is listed under Recent Location Requests.

App Based Settings

  1. Click on Settings icon > Under APP SETTINGS, tap on Installed apps.
  2. Click on Hexnode MDM.
  3. Under Hexnode App Permissions page, toggle Location settings ON.
Note:



Enabling location services on Windows Devices

Note:

  • Supported only on Windows 10 devices.



Follow the steps below to enable location services on Windows 10 devices.

  1. Tap on the Settings icon on your device.
  2. Select Privacy from the Settings page.
  3. Tap on Location under Privacy.
  4. Toggle the Location service button ON.


Enabling location services on iOS Devices

Prerequisites:

  • Hexnode MDM app must be installed on your device.



Follow the steps mentioned below to enable location services on iOS devices.

  1. Tap on the Settings icon on the device > From Privacy settings, select Location Services > toggle the Location Services button ON.
  2. Identify Hexnode MDM app to enable location access permissions. Select Always to enable location services permanently.

Instantaneous Location Tracking

Hexnode MDM also enables you to track the location of your enrolled devices on-demand even if periodic location tracking is enabled.

To track the device location instantaneously,

  1. On the Hexnode MDM console, head on to Manage tab > Devices > Select the device(s) for which you have enabled Location Tracking
  2. Click on Manage button > Scan Device Location.

OR

  1. On the Hexnode MDM console, head on to Manage tab > Devices
  2. Click on the device name to which you have enabled Location Tracking. This will take you to the device summary page.
  3. Click on Actions > Scan Device Location to view the most recent geographic location of the device.
Notes:

  • The Scan Device Location under Actions button will be disabled by default.
  • Hexnode MDM does not allow you to fetch the location of a device unless you associate a Location Tracking enabled policy with that device.

View Device Location

To view the current location of a device using Hexnode MDM,

  1. Login to your Hexnode MDM portal
  2. Navigate to Manage tab > Devices
  3. Click on the device name for which you have enabled location services.
  4. On the device summary page, you can see the most recent location of your device.
Notes:


You can track not only the current location of a device but also get the complete list of locations traversed by the device.

  • By clicking See History, you can see the complete list of locations traversed by the device.
  • You can also click on Location History on the device summary page to see the complete list of traversed locations.

    1. Login to your Hexnode MDM portal
    2. Go to Manage tab > Devices
    3. Click on the required device name > Location History
  • You can filter location reports by date and export it as a CSV file.

Disable Location Tracking

By disabling Location Tracking Services on the device(s), you can stop the device(s) from being tracked.

To disable location tracking on devices using Hexnode MDM,

  1. Login to your Hexnode MDM portal
  2. Navigate to Policies tab > Select the required Location Tracking policy.
  3. Enter the Policy Name and Description in the provided fields.
  4. Click on General Settings.
  5. Uncheck the option Enable Location Tracking to disable location tracking services on the device(s).
  6. Go to Policy Targets > + Add Devices > Select the required device(s) to which the policy needs to be associated > Click OK
  7. Click on Save.
Note:

  • You can also associate such policies to device groups, individual users, user groups, and even Active Directory Domains.

Troubleshooting Tips

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