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How to Assign a Device to a New User using Hexnode MDM?

What to do with a device once assigned to a user who recently left your organization? Well, you can assign it to a new user within the organization and apply policies automatically.

Benefits of Changing the Owner

If policies are assigned to a user of a user group, changing the owner of the device removes the old policy which was meant for the older user and adds the new policies for the current user. Thus,

  • The device passcode should meet the passcode requirements of a specific user. If the older user has a stronger passcode than the new user, then the device will not ask to set a new passcode.
  • Mandatory apps set for the older user will be removed and new mandatory apps are installed.
  • Blacklisted/whitelisted apps and URLs and restrictions will be changed as set for the user.

Notes

  • Mandatory apps are silently installed or uninstalled on Supervised iOS.
  • Samsung SAFE, LG GATE, Kyocera business devices, rooted Android and Android devices with Hexnode MDM as a system app can install and uninstall enterprise apps silently. Other devices prompt the user to install or uninstall the app.

Changing Device Owner

To change the device owner,

  1. Access Management from Hexnode MDM console.
  2. Check a device.
  3. From Manage, select Change Owner.
  4. Set Domain as ‘local’ to display users that are manually enrolled, or select the name of an Active Directory (AD) to list names present in the AD.
  5. Search and select a user and click on the Assign button.

Tip:

Check multiple devices to assign them all to a single user.

No further confirmation will be asked. So, be sure of your actions. If you’ve assigned a device to a user by accident, you can re-assign to the previous user. The policies are associated right away, but the app installation might take time based on your network speed.

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