Troubleshooting Mac Live Terminal

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• 1. The “Start SSH session” button is greyed out

1. The “Start SSH session” button is greyed out

Description: Live Terminal cannot be accessed from the Hexnode UEM console.

Cause: The version of the Hexnode UEM app installed on the device may not be compatible with the Live Terminal feature.

Solution: Live Terminal works only on macOS devices with Hexnode UEM app v8.0.0+. Please update to the latest version of the Hexnode UEM app to access the Live Terminal feature.