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Hexnode MDM General Settings

Here you can configure the global settings for Hexnode MDM. Global settings refers to the common management and admin configurations that are applied across the MDM as a whole.

Inactivity Settings

Check the option Mark Inactivity to enable the inactivity settings.

  • Duration – Select the type of duration to be provided for marking the devices as inactive. It can be set either as Days / Hours / Minutes.
  • Mark devices as inactive after: Provide the number of day(s) / hour(s) / minutes after which device is to be marked as inactive.
    • Days can take values from 1 to 30.
    • Hours can take values from 1 to 23.
    • Minutes can be chosen either as 15 / 30 / 45 minutes from the drop-down list.

MDM Settings - Inactivity Settings

Scheduled Device Scan

Periodic scanning of the device(s) enrolled in Hexnode MDM can be organised with Scheduled Device Scan.

By checking either Daily or Weekly option from the General Settings of the Hexnode MDM console, you can customize the scan regularly at scheduled interims.

  • Daily
  • You can check this option for scheduling the device scan on a daily basis. Now, the desired time can be set in hh:mm format to start the scanning process.

    MDM Settings - Scheduled Device Scan Daily
  • Weekly
  • By checking the Weekly option, you can select the day(s) for which the scan is to be initiated. Then you can set the time for initiating the scan in hh:mm format.

MDM Settings - Scheduled Device Scan Weekly

Periodic Sync (Android)

Periodic sync in Android devices allows users to sync their devices to the Hexnode MDM server automatically. To automatically sync devices, you can choose the Periodic sync behavior as either Background service or Foreground service. Learn more.

Compliance Settings

Hexnode MDM marks your device as non-compliant if any of the selected requirements under Compliance Settings is not satisfied. Learn more.

Battery Level Alert

Hexnode MDM’s Battery Level Alert alerts the admin / user when the battery level goes below the specified value.

MDM Settings - Battery Level Alert

Hexnode MDM notifies the admin / users via email once the notification option is enabled under Admin > Notifications > Notify the Administrators on / Notify the associated users on > Device battery level.

Global Exit Settings (Android)

The Kiosk Global Settings in the Hexnode MDM is exclusively meant for Android devices. An exit passcode can be provided here to exit Android kiosk mode with Hexnode MDM.

MDM Settings - KIOSK-Global-Settings

When a local kiosk passcode is defined via Policies, you cannot escape from the Android kiosk mode using the global exit passcode.

FileVault Settings

FileVault is a full disc encryption program in Mac OSX 10.3 and later to protect your data and prevent unauthorized users from retrieving the information stored on your Mac. Learn More

With FileVault Settings, the Hexnode MDM FileVault Certificate can be downloaded by entering the password and clicking on the download button adjacent to it.

MDM Settings - FileVault

The Hexnode MDM FileVault Certificate is employed in decrypting Mac devices using Institutional Recovery Key.

Remote View & Control Settings (Android)

The Remote View & Control Settings in the Hexnode MDM enables administrators to remotely view and control the screen of an enrolled Android device. Learn More

  • Enable Remote View
  • Check this option to enable remote view on Android devices.


    Remote View feature is supported by Android Devices 5.1 and above.

  • Enable Remote Control
  • Select this option to enable remote control over Samsung Knox devices.


    Remote Control feature is supported by Samsung Knox devices and rooted Android devices (beta).

  • Prompt user to install Remote View app while in kiosk mode
  • Check this option to prompt the user to install Hexnode MDM’s Remote View App even in kiosk mode.

MDM Settings - Remote-View-Control

Location Tracking

Location Tracking feature in Hexnode enables organizations to find lost or misplaced devices, fetch real-time device location as well as the complete history of locations traversed by the device previously.

  • Prompt to enable location services: On checking this option, Android devices will be prompted to enable location services if it is disabled. The user is also prompted when he tries to disable location tracking. Use high accuracy (location tracking using GPS, WiFi, mobile networks and sensors) mode for better location accuracy.

Data Restriction Settings (Android)

Data Restriction Settings allows you to activate VPN for mobile data management during the enrollment process or after Hexnode app updates.

MDM Settings - Data Restriction Settings
  • Prompt to activate VPN: Checking this option gives a prompt to activate VPN for mobile data management during device enrollment process or after an update of the Hexnode app.
  • Prompt to activate VPN while in kiosk: Once the Hexnode app updates, the device prompts VPN activation while in kiosk. Checking this option gives a prompt to activate VPN while the device is in kiosk mode whereas unchecking results in disabling VPN activation prompts, preventing mobile data management as well.

Android Lost Mode Settings

Hexnode MDM’s Lost Mode secures valuable information on your corporate devices in case of device theft. It lets you remotely lock down or wipe your misplaced or stolen Android devices. Learn More

  • Auto Lockdown
  • When you check this option and provide the number of day(s) of inactivity, the device(s) will be automatically locked down after the specified day(s) of inactivity.

  • Show Wi-Fi button in the launcher
  • Check this option so that a user can see the Wi-Fi button in the device launcher even if the device has been locked down.

  • Show Mobile data button in the launcher
  • Check this option for enabling a user to see the Mobile data button in the device launcher even while in the locked down mode.

  • Phone Number
  • Enter a valid contact number that can be dialled from the lock screen to reach the owner.

  • Message
  • Enter a short message to be displayed on the lock screen.

  • Footnote
  • Enter a valid footnote to be displayed at the bottom of the lock screen.

  • Disable ‘Lost Mode’ on ROM enrolled devices
    Check this option to disable lost mode after ROM enrollment. While booting, a custom ROM configured device is in ‘Lost Mode’ with options to connect to the internet. Once the device is connected to the internet, it gets enrolled in Hexnode MDM. Unchecking this option lets the device to continue in ‘Lost Mode’ even after enrollment.

MDM Settings - Android-Lost-Mode

Windows Custom Recovery Message

When you configure the Windows Custom Recovery Message and URL, it appears on the pre-boot recovery screen of the Windows device, thereby helping the users in recovering their key.

MDM Settings - Windows Custom Recovery Message

Knox Settings

Checking Enforce Knox Launcher from Hexnode MDM enables the Hexnode Kiosk Launcher for Samsung devices using the Samsung API.

MDM Settings - Knox-Settings

Timezone settings for the Reports

Hexnode MDM with its Timezone settings lets you choose your desired time zone using which various reports are to be generated.


Live Chat Support Settings

Check the Disable Chat Module option to disable the chat button on the bottom-right corner of the Hexnode MDM console.

MDM Settings - Disable-Chat-Module

Map Settings

Hexnode MDM allows 2,500 location fetches as well as 25,000 map loads a day for all the devices in the portal either by using the default map or with the Google Maps. OpenStreetMap using Leaflet is the default map available in the portal. To fetch location details using Google Maps, you must integrate the Google Maps API Key and Google Cloud Platform billing account with Hexnode.

View maps on the portal with Default Map or Google Maps


Adding an invalid Google Map JavaScript API key will prevent Hexnode MDM from fetching locations using Google Maps on the portal.

Hexnode System Agent Settings

During the ROM configured enrollment of Android devices, Hexnode System Agent app comes in handy. System Agent app grants the system permission to Hexnode MDM app.

The Hexnode MDM app is to be left unsigned whereas the System Agent app needs to be signed and deployed by the OEM vendor. With this, you no longer have to manually download and re-sign every new Hexnode MDM app version. The latest updates can be received directly from the Play Store.

Activate Device Administration for System Agent app and block its removal by placing it in system/priv-app folder.

MDM Settings - System Agent App Settings
  • Enable Hexnode System Agent: Check this option to enable the communication between the Hexnode MDM app and Hexnode System Agent app.
  • Show Hexnode System Agent icon: Check this option to display Hexnode System Agent app icon on the device launcher.