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Do I have to re-enroll a device after being wiped?

The device management of a wiped device can only be retained in some types of Android and iOS device enrollments.

An iOS device enrolled in Hexnode MDM through Apple DEP will be automatically re-enrolled after the device wipe, if “Enroll devices in MDM” is enabled in the DEP profile associated with the DEP Account. An iOS device enrolled in DEP via Apple Configurator, will also behave the same after the 30-day provisional period. During this provisional period wiping the device removes the management, and the device has to manually re-enrolled to the MDM.

On Android devices enrolled via Samsung Knox, Zero-touch, Android ROM/OEM enrollment, devices with Hexnode app as a system app, and in devices with Hexnode MDM System Agent app as a privileged app, the device management will be retained as the MDM app will get reinstalled on the device after each factory reset.

The devices enrolled via other enrollment techniques will get disenrolled after a wipe, but the device data will be retained in the portal. These devices have to be manually re-enrolled to regain management.