Configure Hexnode UEM profile removal password for Mac

Hexnode’s UEM profile password feature for macOS allows you to set a unique password for UEM profile removal from the device. This enforcement makes the profile non-removable, even for users with admin access. Users will be prompted to enter the profile removal password while attempting to remove the profile from the device. It enhances security in corporate environments by restricting unauthorized profile removals. This ensures that the device remains managed to comply with the organizational policies.

Configure the UEM profile password for macOS in Hexnode

1. Navigate to Enroll > Settings or Admin > Enrollment.
2. Within Enrollment Settings, go to Security > UEM profile password.
3. Select the required UEM profile password configuration.
4. Click on Save to configure.

Admins are required to select one of the following UEM profile password configurations.

1. Unique device passwords: This option assigns each macOS device a unique password. Hexnode UEM automates generating passwords for each macOS device during enrollment based on the password criteria. Here, admins can customize password criteria (for automatic password generation) aligned to the organization’s security policy for enrolled devices. Choose the required password configurations from the following.
   • Password requirement: Admins can choose from Alphanumeric, Alphabet, or Numeric for Unique device passwords.
   • Password length: Admins can choose a password length between 5 to 10 characters to generate the password when the option Unique device passwords is chosen.


2. Common password: Select this option to set a common password for all devices. Enter the desired password in the Password field. (Admins can set any password combinations ranging from a minimum of 5 to a maximum of 10 characters.)


3. No password: Select this option if you don’t want to set a password for profile removal.

Configure UEM profile password for a specific device

If the device has No password configured,

1. Navigate to Manage > Select a device > Device Info.
2. Go to Security Info > UEM profile password.
3. Click the Configure button.
4. Configure UEM Profile Password prompt will open.
5. Input your desired password in the Enter the password field.
6. Click Confirm to save the password.

Find UEM profile password for a specific device

1. Navigate to Manage > Select a device > Device Info.
2. Go to Security Info > UEM profile password.
3. Click on the show password icon.

Renew UEM profile password of a device

1. Navigate to Manage > Select a device > Device Info.
2. Go to Security Info > UEM profile password.
3. Click the Configure button.
4. Configure UEM Profile Password prompt will open.
5. Select the Update password option for Renew UEM profile.
6. Enter the new password into the Password field.
7. Click Update.

Find the UEM profile password updates

1. Navigate to Reports > Audit Reports.
2. Go to UEM profile password history.

In the UEM Profile Password History report, you can see the updated passwords and password history within the specified Created Time along with the details of the Technician who made the updates.

Remove UEM profile password

1. Navigate to Manage > Select a device > Device Info.
2. Go to Security Info > UEM profile password.
3. Click the Configure button.
4. Configure UEM Profile Password prompt will open.
5. Select the Remove password option for Renew UEM profile.
6. Click Update to remove an existing password

Find the current UEM profile password for all macOS devices

1. Navigate to Reports > Device Reports > All Devices or Manage > Devices.
2. Click the edit icon to include the UEM profile password column.
3. Click on Done to view the UEM profile password.

Once the ‘UEM Profile Password’ column is included in the Reports > Device Reports > All Devices or Manage > Devices, you can view the UEM profile passwords for enrolled macOS devices.

What happens at the device end?

If the device has the UEM profile removal password configured, clicking on the “-” icon on the Profiles preferences prompts the user to enter the profile removal password and then the local administrator password to remove the profile.

If the UEM password hasn’t been set up, users will be prompted to enter only the local admin password to remove the UEM profile.