How to obtain Android device logs using Windows and Mac

Using Windows

1. On your Windows Computer, download and Install Android SDK.
2. Once the installation completes, Android SDK will launch automatically. Select and Install Android Platform Tools.
3. Connect your Android device to your Windows PC via USB cable.
4. Open a new command prompt session with administrator privileges, change the working directory to the path where Android SDK is installed (cd [path where Android SDK resides]/platform-tools).
5. First, run the following command
   
   adb.exe kill-server

   1	adb.exe kill-server

6. Next, run the command to list the devices connected to your PC. Note down the device id of your device.
adb.exe devices

1	adb.exe devices

7. Run,
   
   adb.exe logcat -v threadtime [device id] > C:\android-debug.log

   1	adb.exe logcat -v threadtime [device id] > C:\android-debug.log

   
   Enter the device id obtained in the previous step in place of [device id].
8. Perform any actions on your Android device.
9. To stop the adb process, press Ctrl + C on the command prompt window.
10. The debug data can be viewed from c:\android-debug.log file.

In case your machine does not recognize your device, try the following:

• Unplug and replug your device.
• Enable Verify apps over USB option (Settings > System > Developer Options > Debugging).
• Check if the device notification bar displays the message USB debugging connected.
• Select Revoke USB debugging authorizations to revoke access to all computers you’ve previously authorized (Settings > System > Developer Options > Debugging).

Using Mac

On your Mac device, download and Install Android SDK.

1. On your Mac device, download and install Android SDK. Once the installation completes, Android SDK will launch automatically. Select and Install Android Platform Tools.
2. Connect your Android device to your Mac device via USB cable.
3. Open a new Terminal, change the working directory to the path where Android SDK is installed (cd [path where Android SDK resides]/platform-tools).
4. First, run the following command
   
   ./adb kill-server

   1	./adb kill-server

5. Next, run the command to list the devices connected to your PC. Note down the device id of your device.
./adb devices

1	./adb devices

6. Run,
   
   ./adb logcat -v threadtime [device ID] > /tmp/android-debug.log

   1	./adb logcat -v threadtime [device ID] > /tmp/android-debug.log

   
   Enter the device id obtained in the previous step in place of [device id].
7. Perform any actions on your Android device or reproduce any issue you encountered.
8. To stop the adb process, press Ctrl + C on the Terminal window.
9. The debug data can be viewed from android-debug.log file.