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Hexnode Policy management – General FAQs

1. Can a user revoke the passcode policy forced on the mobile device through an MDM?

A passcode policy forced on the device via Hexnode MDM cannot be revoked by the user. Once a passcode policy is applied on the device, the options to remove the same are disabled on the managed device. The password can only be removed by unmanaging the device.

2. What is the Grace period for lock and Idle timeout before device lock?

Idle timeout/ Auto lock is the amount of time before the device screen turns off. Grace period for device lock is the time limit before a device can be unlocked without a passcode.

3. Can you restrict a user from changing the date and time settings on an iOS device using an MDM?

The users can be restricted from changing the date and time settings on the iOS devices by enabling the Force Automatic Date and Time restriction under Policies > iOS > Advanced Restrictions. This restriction is applicable only for devices running iOS 12 and later. Another possible way is to set the device in single app kiosk mode thus locking the device to a specific app and allowing only those functionalities that are enabled via the Hexnode console.

4. How can you restrict Settings app on a managed device?

  • For iOS devices, the individual settings can be restricted by disabling it under Policies > New Policy > iOS > Restrictions/ Advanced Restrictions.
  • For Android devices, the users can be prevented from modifying the device settings by disabling Modify Settings restriction under Policies > New Policy > Android > Advanced Restrictions > Allow Settings. This restriction is supported only on Samsung Knox enabled devices.
  • In case of Android Enterprise-enabled devices, the Settings app can be blocked by blacklisting the same via policy.

5. How can you distribute contacts to an iOS device using Hexnode MDM?

Distributing and syncing contacts can be accomplished on managed iOS devices via CardDAV.

6. What are the advantages of pre-configuring Wi-Fi, email and other settings in Hexnode MDM?

Remotely pre-configuring Wi-Fi, VPN, Email, Exchange ActiveSync, and other settings for multi-platform devices using a single management console is highly convenient.

A policy with the required configurations can be simply created by navigating to Policies > New Policy > New Blank Policy. Provide a suitable policy name and set up the required configurations before saving the policy.

These pre-configured policies can be associated with the target entities at any time. The policy can be assigned to users, devices, groups or domains. If a policy is targeted to a group or domain, it will get attached to all the devices owned by the member users. Similarly, if the policy is associated with a user, it will affect all the devices owned by that user.

Hexnode also has a set of pre-configured policies called policy templates. These templates are tailor-made to meet your use cases. You can copy these pre-configured templates to policies and directly associate them with target entities. You can also edit these templates after copying them to policies.

7. How to put the phone/dialer app in Android kiosk mode?

To lock the phone/contacts/dialer app in kiosk mode, add the app in the single or multi-app kiosk mode. You can also add this app as a background app if you do not want the user to see the app icon on the kiosk home screen. Say, for example, on a mobile kiosk allocated to a taxicab; the driver should only be allowed to call the customers using the device. However, if you have enabled the phone app in the foreground, the driver can utilize this application without any restrictions. When the phone app is locked as a background app, the call can only be initiated if invoked by a foreground app.

To whitelist the app, go to Policies > New Policy > Kiosk Lockdown > Android Kiosk Lockdown > Single App/ Multi App/ Background Apps, configure the policy and associate it with target entities.

Android devices make use of device-specific package names for the apps. For example,,,,,, etc. So, make sure to whitelist apps with the same package name as that on your device.

8. How does Restrictions policy work on an iOS device?

The restriction policy applied to a device ensures device security and protection against vulnerable attacks. When multiple policies are applied on the device, the most restrictive one gains higher priority. For example, two policies- one to Disable Camera and the other to Enable Camera- are applied on the same device. In such a case, the most restrictive policy will be applied on the device which is “Disable Camera”.

Similarly, if two policies are pushed to the same device, for eg:- one to turn Wi-Fi ON & restrict camera usage, and the other to turn Wi-Fi OFF & allow camera usage, the effective of both the policies will be analyzed and applied to the device thus disabling Camera and Wi-Fi.