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Scaling IT Support with Multi-Endpoint Sessions and Real-Time Monitoring
Hexnode UEM redefines IT efficiency with real-time troubleshooting tools built for a cross-platform world. Whether you are managing legacy Windows workstations, high-end macOS devices, or mobile fleets (Android/iOS), our multi-session management architecture enables sysadmins to toggle between active support sessions seamlessly.
Key Use Cases
- Rapid Helpdesk Support: Guide employees through complex app configurations or OS settings without physical access.
- App Troubleshooting: Visualize bugs or UI glitches in proprietary enterprise apps in real-time.
- Compliance Audits: Verify device settings and security postures visually to ensure adherence to corporate policies.
- Training & Onboarding: Walk new hires through their device setup and essential work apps.
Multi-Endpoint Concurrent Sessions
Efficiency is no longer limited to one device at a time.With Hexnode’s latest update, a technician can remote view several endpoints at the same time by opening multiple tabs within the same browser.
- Unlimited Concurrent Sessions: Access any number of devices across all platforms without restrictions.
- Instant Switching: Toggle between active sessions to handle multiple support tickets at once.
This professional-grade multitasking capability is offered as a subscription add-on, designed specifically for high-demand IT environments.
Available View Tools
- Screen Recording: Save entire sessions directly to the Session Recordings section in the Remote View tab. These recordings can be downloaded later for compliance verification or training audits.
- Instant Screenshots: Capture high-resolution images of device errors. Screenshots are automatically stored in the Session Recordings list within the Remote View Tab.
- Quality Adjustment: Dynamically switch between Low, Medium, High, or Advanced to balance clarity with bandwidth.
Troubleshooting Quick-Fixes
- Session Greyed Out?
Ensure the Hexnode UEM app is installed, and the device has synced recently. - Connection Lagging?
Lower the resolution in the Remote View widget or check if the device is on a stable Wi-Fi/Cellular connection.
