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Remotely Control Android Devices from PC

Remote control and remote view provide you live preview and administration of the Android devices managed by Hexnode. These features assist you in configuring and troubleshooting the remotely deployed devices without having to physically access them. The remote control feature lets you take real-time control of your Android machines and perform required actions securely without relying on your end-users.

Note:


Remote View feature is supported on

  • Devices running Android 5 and above.
  • Devices enrolled in Android Enterprise as Device Owner.

Remote Control feature is supported on

Configure Hexnode Remote Control & View Settings

Administrator can remotely set the following permissions on the MDM console to enable secure remote view services on the devices.

  1. Log in to Hexnode MDM console.
  2. Navigate to Admin > General Settings.
  3. Under Remote View & Control Settings, enable the following options.
    • Enable Remote View: Select this option to enable remote view on Android devices.
    • Enable Remote Control: Select this option to enable remote control on Samsung Knox devices.
    • Prompt user to install Remote View App while in kiosk mode (Android): Select this option to prompt the user to install the remote view app even while the device is in kiosk mode.
  4. Click on Save.

Monitor mdm managed Android devices using remote view and control

Installing Remote View App

Note:

To enable remote view, you can either download and install Hexnode Remote View APK (Hexnode MDM must be installed prior to APK installation) or install it during Hexnode MDM enrollment process.


  1. After installing the Hexnode MDM app or after the APK file has been downloaded, you will be asked to set up Remote View on your device. Click on Set up.
  2. Click on “Install” to install an add on service to have Remote view enabled on your device.
  3. You will see a list of all permissions required for the app. Click on “Install” to install this application.
  4. You can see a message ‘App Installed‘ on the device, if the app has been installed successfully. Click on Open to open the Remote View App.
  5. Click on Continue to complete the remaining installation process.
  6. A device prompt pops up the first time the remote view is set up. Check ‘Do not show’ box to allow unattended access. If this is disabled, you will have to grant permission every time the admin requests for remote view.
  7. Click on Start Now.

This enables the IT administrators to remotely monitor the mobile device and the data in it from the Hexnode MDM web console.

Control Android Devices from a PC

To enable remote view for your devices, you have to make sure that you have the latest version of Hexnode app installed on your mobile devices running Android 5 and above.

Follow the steps below to enable Remote View for Android Devices using Hexnode MDM solution.

  1. Log in to your Hexnode MDM console.
  2. Navigate to Manage > Devices.
  3. Identify and select the device from the list of enrolled devices.
  4. Click on Start Session. Remote View window will display the screen of the device.
  5. You can use your mouse to click and virtual keyboard to type text. You can use the home, back and recent buttons to navigate between apps. In this way, admin can enforce complete control over devices and issues can be fixed remotely.
  6. Click on the Stop to end the remote view session. Click on Restart to resume the session. Click on Maximize to fit the remote view session to your screen.

Adjust the Device View video quality

With Hexnode, you can adjust the Remote View video quality for Android devices.

  1. On your Hexnode MDM portal, head on to Manage > Devices.
  2. Identify and select the device from the list of devices.
  3. You can adjust the remote view video quality by clicking on the gear icon under the ‘Remote View’ section in the Device Summary page.

You can choose any of the following resolution:

  • Low (180p)
  • Medium (360p)
  • High (720p)

By default, this is set as Low (180p).

You can also rotate the remote view screen in the Hexnode device management portal by clicking on the rotate button.

Note:


You would need to keep the following ports open to enable the Remote View feature.

  • Port 80 – The default application port used during the installation of Hexnode MDM.
  • Port 443 – Used for secured and encrypted connection between mobile devices and Hexnode MDM.
  • Port 3478 – TCP and UDP.
  • Port 5349 – TCP.