Category filter
How to Remove eSIM from Android Devices in Hexnode UEM?
TL;DR
Remove Hexnode-deployed eSIM profiles from managed Android Enterprise devices running Android 15 or later using the Remove eSIM action. Removing active profile cuts off cellular connectivity until another network connection is available. Removal outcomes on Profile Owner devices depend on the device manufacturer.
When an eSIM Profile is No Longer Required
When a managed Android device is reassigned, an employee is offboarded, or the device’s cellular plan changes, remove the existing eSIM profile before applying the new cellular configuration. The Remove eSIM action silently removes Hexnode-deployed eSIM profiles from the device.
If the profile being removed is the device’s only active cellular connection, establish a Wi-Fi or other network connection before removal to ensure that the device maintains uninterrupted communication with the Hexnode UEM portal.
Prerequisites and Support Requirements
The device must meet the following requirements for the Remove eSIM action:
| Requirement | Description |
|---|---|
| Device Enrollment | The device must be enrolled in Android Enterprise management through Hexnode UEM. |
| Android Version | The device must be running Android 15 or later. |
| eSIM Support | The device must be eSIM-capable and have an eSIM profile available for removal. |
Step-by-Step Guide: Performing the Remove eSIM Action
To remove an eSIM profile from an Android device, use the Remove eSIM action from the action menu, or delete the profile from the eSIM Profile section on the device details page.
Initiate eSIM Profile Removal from Device Action
- Go to Manage > Endpoints.
- Select the required Android device.
- Navigate to Actions > Network and select Remove eSIM.
- Select the required eSIM profiles from the list of eSIM profiles. Each profile is displayed with its name and activation code.
- Click Done.
Delete the eSIM Profile from Device Details
The eSIM Profile section lists the eSIM profiles deployed through Hexnode UEM for removal.
- Open the target Android device from Manage > Endpoints.
- Locate the eSIM Profile section under the Device Details sub-tab.
- Select the eSIM profile you want to remove from the list.
- Click Delete for the required eSIM profile.
- In the confirmation dialog, click Done to confirm the removal.
When Multiple Devices Require eSIM Removal
To remove eSIM profiles from multiple supported Android devices simultaneously:
- Go to the Manage tab.
- Select the required devices for the eSIM profile removal.
- Click Actions > Network > Remove eSIM.
- In the Remove eSIM dialog, select the eSIM profile to remove for each device listed.
- To remove multiple eSIM profiles from the same device, click Add and select another profile.
- Click Done to initiate the removal.
Confirm the Status of eSIM Profile Removal
Verify the eSIM profile removal status from the Action History after initiating the Remove eSIM action. When multiple eSIM profiles are selected for removal, Partial Success indicates that removal succeeded for some eSIM profile and failed for others. Hover over the tooltip associated with the Partial Success to view which profiles were successfully removed and which failed.
The outcome of the Remove eSIM action on Profile Owner devices depends on the device manufacturer. On some devices, Action History reports removal as Failed even when an eSIM profile is available for removal.
Frequently Asked Questions
1. Can users manually remove an eSIM profile deployed through Hexnode?
Yes. Users can manually remove an eSIM profile deployed through Hexnode from the device. After the profile is removed, the eSIM Profile section in Hexnode UEM shows the profile as deleted from the device.
Administrators can restrict users from removing eSIM by disabling Configure cellular network under Advanced Restrictions.
2. Does removing an eSIM profile through Hexnode cancel the associated carrier or data plan?
No. The Remove eSIM action removes the eSIM profile from the device only. It does not cancel the associated carrier or data plan. Any cancellation of the carrier service must be handled separately.
