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How to migrate Apple TV’s from another MDM to Hexnode?

Migrating your devices from one MDM to another MDM is a cumbersome process. While switching the MDM, you need to have proper planning and implementation strategies for a smooth migration to occur. This guide will assist you in the migration of your Apple TV from another MDM to Hexnode.

Migration Steps

Follow the below steps to successfully migrate Apple TV’s from another MDM to Hexnode:

  1. Remove assets from current MDM and back up required data.
  2. Create DEP account (if your organization doesn’t have one).
  3. Migrate certificates and tokens to Hexnode MDM.
  4. Sync users from directory services to Hexnode MDM.
  5. Disenroll devices from current MDM.
  6. Enroll devices into Hexnode MDM.

Step-1: Remove assets from current MDM and back up required data

Prior to removing assets from the current MDM, determine what all data needs to be retained. If the current MDM supports exporting device/user details, export the required data as it may be required while enrolling in Hexnode MDM.

You may have to wipe your devices prior to enrollment. Ensure that the required data is stored to your preferred cloud services. Delete DEP account configured in the current MDM.

Step-2: Create DEP account

If your organization is not enrolled in Apple Business Manager, go to https://business.apple.com/ and sign up for your organization. The Device Enrollment Program is now seamlessly integrated into Apple Business Manager.

Note:

It may take some for your organization to get registered on to Apple Business Manager, as Apple needs to review your information before approving the registration.

Step-3: Migrate certificates and tokens to Hexnode MDM

APNs certificate

Create a new Apple Push Notification service certificate and add it to your Hexnode MDM portal. APNs certificate is required for the Apple devices to communicate with MDM. So, this is a mandatory step.

  • Download the self-signed certificate from the Hexnode MDM portal.
  • Go to Apple Push Certificates Portal, upload the self-signed certificate and download the APNs certificate generated by Apple.
  • Upload the APNs certificate back to the Hexnode MDM portal.
  • If your organization is already using DEP with the current MDM, you can continue using the services with Hexnode MDM. Move DEP token to Hexnode MDM. Your DEP token is a record of your organization’s devices.

DEP server token

In your DEP portal, create a new MDM server for Hexnode and move all the devices from the previous MDM server to the newly created Hexnode MDM server.

  • Create a new MDM server in Apple Business Manager using the public key downloaded from your Hexnode MDM portal.
  • Get the server token and upload it to your Hexnode portal to link Hexnode and DEP.
  • Create a DEP profile in Hexnode which needs to be applied during the DEP configuration.
  • Assign your DEP devices to the Hexnode MDM server.

Step-4: Sync users from directory services to Hexnode MDM

You can sync the users from various directory services such as Active Directory (AD), Azure AD and G Suite to the MDM console.

Unbind your current MDM vendor from the directory services and configure Hexnode MDM with them.

  1. Active Directory
    • Configure Active Directory settings under Admin tab to get the users synced from the AD account to the Hexnode portal.
  2. Azure AD
    • Configure Azure AD under Admin tab to get the users synced from the Azure AD account to the Hexnode portal.
  3. G Suite
    • Configure G Suite under Admin tab to get the users and user groups synced from the G Suite account to the Hexnode portal.
Note:

Users synced from the various directory services will be listed under Manage > Directory Services. Admins can send enrollment requests, associate policies, and carry out various remote actions from here.

Step-5: Disenroll devices from current MDM

Disenroll all your devices from your current MDM. It can be done in two ways:

  • Perform a disenroll action from the previous MDM console.
  • Manually remove the MDM profile from the devices. This can’t be done if MDM profile removal is prevented.

Step-6: Enroll devices into Hexnode MDM

Apple TV’s can be enrolled in Hexnode MDM using different methods. Choose the one that best suits your organization’s requirements.

Note:

Devices needs to be fully erased if you are planning to enroll them via Apple DEP.

Automatic enrollment via Apple DEP

Use DEP enrollment for eligible devices. If you haven’t assigned devices to the Hexnode MDM server you have created, assign them by providing the serial number, order number or uploading a CSV file containing the serial numbers of all devices. Devices will automatically enroll upon their initial set up.

Apple Configurator enrollment

Use Apple Configurator 2 to enroll tvOS devices to Hexnode MDM. When you boot up the device, the MDM enrollment configuration will get automatically deployed to the device.

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