Setting up UEM configurations in Hexnode

Overview

Hexnode UEM (Unified Endpoint Management) administrators use the Admin tab to configure portal-wide settings before enrolling and managing devices. These global configurations define how the Hexnode UEM portal communicates with managed endpoints, directory services, Apple services, email and SMS gateways, reporting workflows, technician roles, APIs, and enrollment programs. For Apple device management, the Admin tab includes Apple Push Notification service (APNs), Apple Automated Device Enrollment (ADE), Apple Volume Purchase Program (VPP), Apple Business Manager (ABM), and Apple School Manager (ASM) settings. For identity and directory workflows, it includes integrations such as Google Workspace, Okta, Microsoft Entra ID / Azure AD, and Active Directory. After these settings are configured, administrators can enroll devices, assign users, distribute apps and content, automate notifications, and manage portal access from a centralized Hexnode UEM console.

Configure global settings for Hexnode UEM

To access the UEM configuration areas, sign in to your Hexnode UEM portal and select the Admin tab from the header. The Admin tab contains the global settings and service integrations required for device enrollment, device communication, app distribution, identity synchronization, technician access, and reporting.

Admin tab configuration areas in Hexnode UEM

The Admin tab includes the following configuration areas. Use these sections to prepare the portal for enrollment, platform integrations, notification delivery, reporting, license management, and role-based administration.

• General Settings: Contains the global settings for Hexnode UEM.
• Enrollment: Lets administrators configure enrollment settings before adding devices to the Hexnode UEM portal.
• APNs: The Apple Push Notification service (APNs) certificate is required for Hexnode UEM to communicate with Apple devices.
• Apple Business/School Manager: Apple Business Manager (ABM) and Apple School Manager (ASM) are Apple web portals used by organizations and schools to deploy Apple devices, configure device assignment, and purchase or distribute content through Hexnode UEM.
  • Automated Device Enrollment: Apple Automated Device Enrollment (ADE), formerly Device Enrollment Program (DEP), helps organizations enroll and configure Apple devices without physically handling each device.
  • Apple VPP: Apple Volume Purchase Program (VPP) is used to purchase, deploy, and manage apps and books for iOS, iPadOS, and macOS devices.
• Configurator Enrollment: Uses Apple Configurator to enroll and supervise tvOS and iOS/iPadOS devices.
• Android Enterprise: Extends Android device management capabilities for securing apps and data on both corporate-owned and personally-owned devices.
• SCCM: System Center Configuration Manager (SCCM) is a Microsoft management suite that supports device management, reporting, application delivery, and related workflows. Integrating SCCM with Hexnode UEM helps migrate devices managed by SCCM to the Hexnode portal.
• Google Workspace: Allows organizations to integrate Google Workspace with Hexnode UEM for user and data management workflows while maintaining administrative control over organizational data.
• Okta: Okta is a cloud-based identity and access management platform that provides services such as single sign-on, universal directory, multi-factor authentication, access gateway, and API access management. Hexnode UEM integration with Okta simplifies device enrollment and syncs users and groups from the Okta domain to the UEM console.
• Android ROM / OEM Enrollment: Uses a pre-configured ROM signed by OEM vendors and flashed onto Android devices for enrollment.
• Email: Helps administrators configure an email server for sending enrollment requests and notifications to users.
• SMS Settings: Enables SMS enrollment by configuring SMS delivery settings in Hexnode UEM.
• Microsoft Entra ID: Microsoft Entra ID / Azure AD is a cloud-based identity service that can be integrated with Hexnode UEM to automatically add or delete users in the portal.
• Active Directory: Microsoft Active Directory stores information about resources in an organization’s network. Configuring Active Directory integration connects the directory to the Hexnode UEM portal and supports user and computer authentication and authorization.
• Geofencing: Lets administrators create security policies for devices based on their geographical location.
• Custom Attributes: Allows administrators to create custom attributes that store additional information associated with devices, users, device groups, and user groups beyond the predefined attributes.
• Notifications: Sends email notifications to administrators, technicians, and enrolled users when specific events occur. Administrators can control which notifications are sent to technicians and users.
• Brand Customization: Allows the Hexnode UEM portal to be customized with enterprise logos on the dashboard, login page, and favicon.
• Scheduled Reports: Lets administrators schedule reports based on device events and send them to admins or other recipients.
• Technicians and Roles: Defines the technicians who manage the Hexnode UEM portal and the roles and privileges assigned to them.
• Knox Platform for Enterprise: Knox Platform for Enterprise (KPE) helps manage Knox containers on Samsung devices using a Premium License key.
• API: Hexnode UEM Application Programming Interface (API) provides built-in functions and software libraries required to build application programs and integrations.
• EULA: An End User License Agreement (EULA) is a legal agreement between the software provider and the end user that defines the terms and conditions for using the software. Administrators can specify the EULA Title and provide the EULA content either as Custom Text or through a Custom Link.
• License: Displays license details such as license activation date, expiry date, active plan, and subscription information. Trial users can review subscription options and identify which features are available in each pricing plan.