Hexnode provides easy distribution and management of applications on Windows devices. However, sometimes the installation of applications pushed through the MDM portal might fail on Windows devices. This can prove to be challenging for the users as well as admins. This documentation helps you identify the reasons for app install failure and fix them easily.
Reasons for app install failure
|EXE file not supported||File format not currently supported on Hexnode. Convert to MSI or APPX.|
|Installation overlap||The application is already installed in the device.|
|Version mismatch||Application is not compatible with the Windows version installed on device.
|Missing Agent APP||Hexnode Agent app must be installed on the device before distributing MSI apps.|