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Hexnode – General FAQs

1. How can you differentiate between MDM, EMM, and UEM?

UEM, EMM, and MDM are the different evolutionary stages of mobility management and addresses the security and privacy concerns raised as a part of modern business trends. The primary difference between the three lies in their management scopes.

Unified Endpoint Management (UEM) is an approach to integrate the management of all endpoints (desktops, laptops, tablets, wearables) along with mobile devices in a secure, cohesive manner from a single console. It puts forward the evolved version of enterprise mobility management (EMM) and mobile device management (MDM) and incorporates advanced management services such as identity and access management (IAM) for superior resource management.

Enterprise Mobility Management (EMM), on the other hand, combines both mobile device management (MDM) and mobile application management (MAM) for securing corporate data on the employee’s mobile devices with the help of few other advanced management solutions such as expense management, content management, and security management.

Mobile Device Management (MDM) focuses on the basic management of mobile devices by leveraging mobile-level policies and putting security protocols to provision these devices.

2. Do the devices have to be factory reset to be enrolled and managed by MDM?

No, devices need not be factory reset (except for Android Enterprise enrollment-device owner and enrollment using Apple Configurator) to be enrolled and managed by MDM.

3. Do I need an Apple Enterprise/Developer account to manage iOS devices?

No, managing iOS devices using Hexnode does not require an Apple Enterprise/Developer account.

4. How much network data does Hexnode MDM app consume?

Hexnode MDM app consumes network data only to install the apps pushed via the console, the amount of consumed data depends on the size of the app. For other actions, a negligible amount of data is consumed.

5. How to upgrade Hexnode MDM app installed in Android devices?

For Samsung Knox devices, if the Hexnode MDM app is pushed to the device as a mandatory app or an enterprise app, the app gets updated silently without user intervention.

For all other devices, the app needs to be updated manually by navigating to Play Store.

6. Which are the operating systems supported by Hexnode MDM?

Hexnode MDM support devices under the following OS platforms:

  • iOS devices running iOS 4 and later versions.
  • Smartphones running Android 2.3 and later versions.
  • Windows tablets and PCs running Windows 10 and later versions.
  • macOS devices running OS X 10.7 and later.
  • Apple TVs running Apple TV software 6.0 and later.

7. What is the purpose of Apple ID in iOS device management?

Your Apple ID is the identity that you use to access various Apple services including, iCloud, the iTunes Store, the App Store, and more. A single Apple ID and password will give you access to all these services. So only a single Apple ID may be required by an individual device user. In some specific cases, it may be desirable for an organization to create their own Apple IDs and share it among the administrators to manage their devices. Both the organization’s Apple ID and user’s Apple ID are essential for managing iOS devices.
The following is a list of services with which an organization’s Apple ID may be best to use:

  • Apple Push Notification service (APNs) certificate creation – to authorize the communication between Hexnode MDM and Apple devices.
  • To sign up for Apple Business Manager / Apple School Manager – to automate the device deployment via DEP and to purchase and distribute apps via VPP.
    This Apple ID is needed to configure your DEP account and VPP account.

  • The same Apple ID is to be used during the renewal of APNs certificate, DEP token, and VPP token.
  • Do not use this Apple ID to sign in to iTunes or any other Apple services.
  • Following are the services for which user’s Apple ID come into use:
    • To log in to various Apple services such as FaceTime, iMessage, Find My Friends, Find My iPhone, and iCloud.
    • Installing personal apps on devices.
  • MDM doesn’t require the user’s Apple ID to distribute VPP apps and other apps to the devices.
  • For managed devices (supervised, iOS version 7.1 or later), Hexnode MDM have options to bypass the activation lock.