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How to renew Apple Device Enrollment Program (DEP) Token?

The Device Enrollment Program or DEP is Apple’s legacy enrollment program. DEP is now a part of Apple Business Manager (ABM) along with the Volume Purchase Program (VPP).
While enrolling an Apple device via DEP, the DEP server token obtained from the ABM portal is uploaded to Hexnode UEM. This token has a one-year validity, after which a new DEP token is to be uploaded to continue having access to DEP from Hexnode. The DEP account, configuration profiles, DEP devices and sync options work only if the token is active. As the DEP token is about to get expired, a banner indicating the same will be is displayed in the Hexnode portal. Also, the user can always check the expiry date of the DEP account in the Hexnode portal by navigating to Admin > Apple DEP > DEP Accounts.

Notes:

  • If the Hexnode subscription license expires, the DEP account cannot be synced from the Hexnode portal. The subscription plan has to be renewed first.
  • The DEP server token must be renewed using the same Apple ID, initially used to generate it.
  • The DEP token will have to be renewed if the Apple ID of the user who downloaded the DEP token has changed.

Renewing Apple DEP token

Following are the steps by which the Apple DEP token can be updated:

  1. Login to Apple Business Manager.
  2. Click on Settings at the bottom left corner of the page.
  3. Under MDM Servers, select the respective server.
  4. MDM server page in ABM

  5. Click on Download Token. A dialogue box stating “Downloading a new server token will reset your existing one” will be displayed. Choose Download server token.
  6. Now, in the Hexnode portal, navigate to Admin > Apple DEP > DEP Accounts. Move the cursor to the right end of the server name, an edit button will appear. Click on it.
  7. Edit DEP account page in Hexnode MDM portal

  8. The “Edit DEP Account” page will now appear. Click on the Choose file button next to Upload Token. Upload the newly downloaded token here. Click Save. This process will extend the DEP validity by a year.
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