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How to Wipe a Device Completely Using Hexnode MDM?

A device needs to be wiped if a device is stolen (or you suspect so) and you cannot risk the corporate data in it by just putting a lock on the device. You can either perform a corporate wipe or a complete wipe.

Warnings:


1. The action cannot be stopped halfway. Once initiated, the process stops only after the device is wiped completely.

2. If a device is wiped, all corporate, as well as the personal data including files, contacts, calendars, and settings, will be deleted.

3. Hexnode MDM no longer manages a general/rooted Android, non-supervised iPhone/iPad or Mac once it is wiped. Such devices need to be re-enrolled manually. No worries, the device details in Hexnode MDM portal will stay as it is.

  • Android devices with Hexnode MDM as a system app will re-enroll in Hexnode MDM automatically once the device is turned on and connected to the internet.
  • For supervised iOS,
    • If the device is enrolled via Apple Configurator, it won’t be connected with Hexnode after a complete wipe.
    • If the device is enrolled via DEP, it will be connected with Hexnode even after a complete wipe.
    • If the device is added to DEP via Apple Configurator, it will be connected with Hexnode even after a complete wipe after the 30-day provisional period.


Note:

  • Find my Mac PIN is required to wipe a macOS device.


To wipe a device completely,

  1. Login to your Hexnode portal.
  2. Navigate to Manage tab.
  3. Under Devices, check all devices which need to be wiped.
  4. From Manage, select Wipe Device.
  5. Click on Yes, in the confirmation dialog.
  6. Enter the password of your Hexnode MDM portal and click OK to initiate device wipe.

Automatic device wipe

A device can be set up to get wiped automatically if the user enters an incorrect password for a specific number of times. This feature is available only on iOS, Android and Windows devices. To set up,

  1. Go to Policies and create a new policy or continue with an existing one.
  2. Go to the respective device settings section.
  3. Select Passcode or Password.
  4. Set a value for Failed Attempts.

Associate this policy before saving to a device to make it active. To associate a policy,

  1. Go to Policy Targets tab from the policy set up screen.
  2. Add devices, users, device groups or user groups.
  3. Now, save the policy.
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