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How to Hide Hexnode Messenger on Android Kiosks?
TL;DR
The Hexnode Messenger app that appears on an Android kiosk device is the messaging component of Hexnode UEM/Hexnode for Work app. It is used to view broadcast messages sent by the admin to users. To hide it, open the kiosk policy’s Peripheral settings, disable View messages sent by admin, save the policy, and sync the device.
The Hexnode Messenger app is separate from Google Messages. If users only need Google Messages and the additional Messages icon causes confusion, disabling View messages sent by admin removes the Hexnode for Work message-viewing component from the kiosk experience.
Executive Summary
- Issue: The Hexnode Messenger app appears on an Android kiosk device (alongside Google Messages).
- Cause: The app is part of Hexnode UEM/Hexnode for Work and is used to receive admin broadcast messages.
- Resolution: Disable View messages sent by admin in Peripheral settings and sync the policy.
- Applies to: Android kiosk policies.
Why the Hexnode Messenger app appears on Android kiosk?
The Hexnode Messenger app is a component of Hexnode UEM/Hexnode for Work app. It allows users to view broadcast messages sent by the admin. When the corresponding peripheral setting is enabled, the app can appear on the device.
Note: The Hexnode Messenger app is not the same as Google Messages. Disabling the Hexnode Messenger does not automatically remove Google Messages.
Hide the Hexnode Messenger app
- Open the Android kiosk policy in Hexnode.
- Go to Peripheral settings.
- Locate the option View messages sent by admin.
- Disable View messages sent by admin.
- Save the policy changes.
- Sync the updated policy to the Android device.
- Verify that the Hexnode Messenger app is no longer shown to users.
What changes after disabling View messages sent by admin
- The Hexnode Messenger component is hidden from the user experience in kiosk.
- Users will no longer see this app app used for admin broadcasts.
- Google Messages, if deployed separately, remains unaffected.
Important: Disable View messages sent by admin only if the users do not need to view broadcast messages sent by the admin through the Hexnode UEM Broadcast Message remote action.
Related Topics
- Multi App Kiosk mode in Android devices
- Peripheral settings for Android devices locked in Kiosk mode
- Send messages to Hexnode Messenger
Frequently Asked Questions
What is the Hexnode Messenger app on an Android kiosk device?
It is the Messages component of Hexnode UM/Hexnode for Work. It is used to display broadcast messages sent by the admin to users.
How do I hide the Hexnode Messenger app?
Disable View messages sent by admin in Peripheral settings, save the policy, and sync the Android device.
Will disabling View messages sent by admin remove Google Messages?
No. Disabling View messages sent by admin hides the Hexnode Messenger app and does not remove Google Messages.
