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How to enable Kiosk Mode in devices enrolled via Android Enterprise?

Kiosk Mode is an access control feature that limits the device usage to single or multiple applications. Devices enrolled via Android Enterprise can be restricted to a handful of business-specific apps and websites by enabling Kiosk Mode. Further, advanced settings can be configured to ensure a perfect Kiosk experience for users.

Note:

To enable Kiosk mode for Android Enterprise devices, the device must be enrolled as device owner.

How to enable kiosk mode?

  1. Go to Policies tab.
  2. Click New Policy and give a name and description for the Policy.
  3. Select Kiosk Lockdown.
  4. On the left side under Android Kiosk Lockdown tab, you can choose from Single app Kiosk, Multi app Kiosk, Website Kiosk Settings.
  5. Select the apps you want to whitelist in kiosk mode.
  6. Go to Policy Targets and add the device you want to enable Kiosk in.
  7. Click Save.

How to disable kiosk mode temporarily?

The kiosk mode can be disabled temporarily and can be enabled again without disassociating the policy from the device.

Disable via Remote Actions.

  1. Login to your Hexnode portal.
  2. Go to Manage tab.
  3. Select the required Devices/Device Groups/Users/User Groups/Domains.
  4. Click on Actions > Disable Kiosk Mode.

Since the policy remains associated with the device, the kiosk mode can be re-enabled instantly from Actions > Enable Kiosk Mode.

How to exit from kiosk mode permanently?

There are several ways to exit permanently from kiosk mode.

Method 1: Remove the device from Policy Targets.

  1. Login to your Hexnode portal.
  2. Go to Policies tab and select the kiosk lockdown policy associated with the device.
  3. Go to Policy Targets and click Remove corresponding to the Devices/Device Groups/Users/User Groups/Domains you have configured.
  4. Save the policy.

Method 2: Remove the policy from the device.

  1. Login to your Hexnode portal.
  2. Go to Manage tab and select the required Devices/Device Groups/Users/User Groups/Domains.
  3. Click on Policies subtab.
  4. From the policy list, delete the policy by clicking on the trash icon.

Method 3: Archive the policy.

  1. Login to your Hexnode portal.
  2. Go to Policies tab.
  3. Click on the Archive icon corresponding to the policy OR select the checkbox corresponding to the policy name and click Manage > Move to Archive.
Note:

  • If you choose Method 4 to exit the kiosk mode, the device will be permanently disenrolled from the portal and all the configurations pushed via Hexnode will be reset.
  • All the methods mentioned above require the Android device to have network connectivity for disabling kiosk mode.

How to exit from kiosk mode from user end / when the device is offline?

Using Exit Password

This password can be used to exit kiosk mode from the user end. When you tap on the kiosk home screen in quick succession, a pop-up message asking for the exit password will appear. There are two ways to set an exit password for Android kiosk.

Global Exit Password: This is a global password used to exit from kiosk mode activated using any policy inside the portal. Tap on the kiosk home screen 10 times to get the exit password pop-up.
Steps to set Global Exit Password:

  1. Go to Admin tab > General Settings.
  2. Scroll down to Global Exit Settings (Android).
  3. Type an Exit Passcode and click Save.

Kiosk Exit Password: This is a local password that is set inside a policy, it can be used to exit from kiosk mode activated using that particular policy only.
Steps to set a Kiosk Exit Passcode:

  1. Go to Policies tab and select the policy.
  2. In Kiosk Lockdown subtab choose Kiosk Exit Settings under Android Kiosk Lockdown and click Configure.
  3. Enable Allow manually exiting kiosk mode to configure the settings below.
  4. Set a Kiosk exit password and specify the Number of taps to display the pop-up to enter the exit passcode. Set a value between 5 and 15.
  5. Click Save.
Note:


When a kiosk exit password is defined in a policy, you cannot exit using the Global Exit Passcode. Provide the same kiosk exit password which you have set from inside the policy.

How to exit kiosk mode when the app is open?

In the case of single app kiosk mode or when an app is open, to disable kiosk mode, the user can tap the device status bar instead of the home screen.
To enable this feature:

  1. Inside the policy, go to Kiosk Lockdown > Android Kiosk Lockdown > Kiosk Exit Settings.
  2. Enable Exit manually from kiosk mode while an app is open. Ensure that Enable Status Bar option under the Peripheral Settings is disabled.

At the device end, kiosk can be exited by tapping on the top left corner of the screen for the specified number of times in quick succession and entering the global/local exit passcode.

How to exit from kiosk mode after Reboot?

If the device is rebooted while in kiosk mode, there will be a delay for the app to relaunch. The user can exit from kiosk mode during this app relaunch delay by tapping on the vacant part of the screen.
To enable this feature:

  1. Inside the policy, go to Kiosk Lockdown > Android Kiosk Lockdown > Kiosk Exit Settings.
  2. Enable Allow manually exiting kiosk mode.
  3. You can disable kiosk on your devices after a reboot if Reboot and tap to exit from kiosk mode option is enabled.
  4. Set a value for Relaunch app (in seconds). The app relaunches in kiosk mode after this specified time.
Note:


This feature won’t work if the Disable power button option inside Peripheral Settings is enabled.