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How to enable Kiosk Mode in devices enrolled via Android Enterprise?

Kiosk Mode is an access control feature that limits the device usage to single or multiple applications. Devices enrolled via Android Enterprise can be restricted to a handful of business-specific apps and websites by enabling Kiosk Mode. Further, advanced settings can be configured to ensure a perfect Kiosk experience for users.

Note:

To enable Kiosk mode for Android Enterprise devices, the device must be enrolled as device owner.

How to enable Kiosk Mode?

  1. Go to Policies tab.
  2. Click New Policy and give a name and description for the Policy.
  3. Select Kiosk Lockdown.
  4. On the left side under Android Kiosk Lockdown tab, you can choose from Single app Kiosk, Multi app Kiosk, Website Kiosk Settings.
  5. Select the apps you want to whitelist in Kiosk mode.
  6. Go to Policy Targets tab and add the device you want to enable Kiosk in.
  7. Click Save.

How to exit from Kiosk Mode?

There are several ways by which a device enrolled in Android Enterprise can be exited from Kiosk mode.

Method 1: Disable Kiosk mode via remote actions.

  1. Login to your Hexnode portal.
  2. Select the device from the Manage tab.
  3. Click on Actions > Disable Kiosk Mode.

Method 2: Remove the device from policy targets.

  1. Login to your Hexnode portal.
  2. Go to Policies tab and select the kiosk lockdown policy associated with the device.
  3. Go to Policy Targets and click Remove to remove the corresponding device.
  4. Save the policy.

Method 3: Remove the policy from a device.

  1. Login to your Hexnode portal.
  2. Go to Manage tab and click on the device name.
  3. On the Device Summary page, click on Policies subtab.
  4. From the policy list, delete the kiosk policy associated with that device by clicking on the trash icon. This removes the policy from that device.

Method 4: Archive the policy.

  1. Login to your Hexnode portal.
  2. Go to Policies tab.
  3. Click on the Archive icon corresponding to the policy OR select the checkbox corresponding to the policy name and click Manage > Move to Archive.

All the methods mentioned above require the Android device to have network connectivity for disabling Kiosk mode. You can also exit the device from Kiosk Mode even when the device is offline. Tap on the device screen 10 times in quick succession. Enter the Kiosk exit password when prompted for a password.

In case of single app Kiosk or when the app is open, tap the device status bar 10 times within 5 seconds. A prompt appears asking the user to enter the password to exit the Kiosk mode. To enable this feature, go to Kiosk Lockdown > Android Kiosk Lockdown > Kiosk Exit Settings > Exit manually from kiosk mode while an app is open. Ensure that “Enable Status Bar” option is not selected under the Peripheral Settings.

To set a Kiosk exit password, follow these steps:

  1. Go to Policies tab.
  2. Select the policy which you have used for the Kiosk mode.
  3. On the left side, you can see the options under Android Kiosk Lockdown, select Kiosk Exit settings, and click Configure.
  4. Enter the Kiosk exit password with a minimum of 6 characters.
  5. Click Save.

If a password is not set in the Kiosk policy, then the default password on the portal needs to be entered to exit from Kiosk mode. The default kiosk exit passcode can be viewed by navigating to Admin > General Settings > Global Exit Settings (Android) > Exit Passcode.

Note:


When a Kiosk exit password is defined in a policy, you cannot exit with the global exit passcode. Provide the Kiosk exit password to exit from Kiosk mode which you need to set in the policy under Android Kiosk Lockdown > Kiosk Exit Settings.