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How to Configure Exchange ActiveSync on Android Devices?

ActiveSync can be used to access and sync emails, attachments, calendars, notes etc. between the device and the email server and also store them safely on the device.

Notes:

  • ActiveSync configurations are accessible on Pro, Enterprise, Ultimate and Ultra pricing plans.
  • This feature works only on Samsung Knox devices.

How to configure ActiveSync for Android?

To configure ActiveSync from the Hexnode MDM console,

  1. Login to your Hexnode portal.
  2. Navigate to Policies.
  3. Select an existing policy or create a new one by clicking on New Policy.
  4. From Android > Accounts, select Exchange ActiveSync and click on Configure.

You will have the following options to be configured.

Policy configuration for Exchange ActiveSync
Settings Description
Account name Any name that’ll allow you identify an ActiveSync setting later.
Exchange ActiveSync host The hostname of the ActiveSync server.
Domain Provide the domain name (optional) or the NetBIOS name of the user in this field. You can also use wildcards to push the policy to a large number of devices.
User Add the email address of the user in this field. You can also make use of the wildcard %email% to populate the email ID of the policy associated users.
Notes:


The email ID of the user will be fetched from their enrollment information. If email ID is not provided as the parameter in the User field, the ActiveSync policy will not take effect.

Email address The email address of the user to sync the messages with their device. Use %email% (used by default) to fetch it from the Hexnode MDM portal. This field is used usually to add a personal email.
Password The password associated with the email address in the User field.
Sync schedule Schedule the frequency to sync emails during peak time. The available values are Auto (default), Manual, 15 minutes, 30 minutes, 1 hour, 2 hours and 4 hours.
Past days of mail to sync Choose the number of past days of email to sync on the device. It can take the values 1 day (Default), 3 days, 1 week, 2 weeks or 1 month.
Email signature Set the default email signature to be displayed in the outgoing emails. It supports the use of wildcards. Use %username%, %email% or %phonenumber% to fetch the data from Hexnode portal.
Email retrieval size Choose the email size limit. For mails exceeding this limit, only the headers will be downloaded. Entire message will be downloaded only on opening the message. It can take values 1KB, 2KB (Default), 5KB, 10KB, 20KB, 50KB or 100KB.
Peak days Schedule the peak days on which sync should happen. Sync can be scheduled to occur on any day in a week.
Peak start time Set the peak start time.
Peak end time Set the peak end time.
Sync schedule off-peak Schedule the frequency to sync emails during off-peak time. It can take values Automatic push, Never (Default), 5 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hour, 4 hours or 12 hours.
Sync while roaming Schedule the frequency to sync email while roaming. It can take the following values.
  • Manual (Default)
  • Use sync schedule settings – Select this option to use the above-configured sync schedule settings while roaming.
Sync contacts Check this option to enable syncing contacts between the device and the email server. You can even sync the contacts from the Global Address List (GAL) and G Suite account.
Sync calendar Check this option to enable syncing calendar between the device and the server.
Past days of calendar to sync Choose the number of past days of calendar to sync on the device. It can take the values 2 weeks (Default), 1 month, 3 months, 6 months or All.

How to Associate ActiveSync Settings with the Devices/Groups?

If you haven’t saved the policy yet, to associate the policy with the device,

  1. Head on to Policy Targets tab.
  2. Click on + Add Devices and select the devices.

Apart from devices, you can associate any policies with the device groups, users, user groups and/or domains from the left pane under Policy Targets.

There’s another method for the policies to get associated with the device.

  1. From Policies, check the policies to get associated with a device.
  2. Select Associate Targets from Manage.
  3. Select the devices.
Note:

It is possible to create multiple active sync account on a device. You can associate multiple active sync accounts via multiple policies.