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How to acquire Device Logs for Android devices enrolled as Device Owner in Android Enterprise?

A bug report usually consists of device logs, stack traces and other diagnostic information of a device. You can generate your device’s bug report and share it with your IT admin to troubleshoot your device.

Hexnode UEM lets you remotely generate the bug report of any device enrolled in the Hexnode portal. The user can share the bug reports directly to the Hexnode portal from their devices.

Notes:


This feature works only on Android 7.0+ devices with the latest version of either:

  • Hexnode for Work app as Device Owner, or
  • Hexnode UEM app as Device Owner

Request bug reports from Android devices

To request bug reports from a single device:

  1. Login to the Hexnode portal and navigate to Manage > Devices.
  2. Click on the device of which the bug report has to be generated.
  3. Go to Actions > Request Bug Report and click on Request.

To request bug reports from multiple devices:

  1. Login to the Hexnode portal and navigate to Manage > Devices.
  2. Select the devices from which the bug reports are to be obtained.
  3. Go to Actions > Request Bug Report and click on Request.

Notes:

  • Once the bug report is generated, the user will have to manually share the report by clicking on “Share” from the notifications panel.
  • On kiosk-enabled devices, the user may not be able to approve the log sharing request.

What happens at the device end?

The bug report of the device gets generated and can be viewed from the notifications panel. The user can either decline or accept the request to share the bug report to the Hexnode portal. If the user chooses to share the report, it gets stored in the Hexnode portal under Device Summary > Logs > Bug Reports. You can click on the Download button to download the bug report.

Bug Reports Download