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How to update Hexnode app on existing Android devices, without it logging out of Kiosk mode

Hexnode MDM agent app present on the devices establishes communication between the MDM server and the enrolled devices. Hence, the agent app must be updated to manage the devices efficiently. Devices in kiosk mode facilitate exclusive device utilization by restricting the device usage to a limited number of applications. It would be tedious to exit devices from kiosk to update the Hexnode MDM agent app.

Updating Hexnode MDM app and Hexnode For Work app in Android devices is possible without having to log out of Kiosk mode. This can be done in Samsung Knox, Kyocera business phones, LG GATE, devices with Hexnode MDM as a system app, devices with Hexnode MDM System Agent app, and devices enrolled as device owner.

Updating Hexnode MDM app without logging out of Kiosk mode

In Samsung Knox, LG GATE, Kyocera business phones, devices with Hexnode MDM as a system app, devices with Hexnode MDM System Agent app, and devices enrolled as device owner, enterprise apps can be pushed silently. Therefore we can upload the latest version of Hexnode MDM app to the app inventory and push it to the devices. The app will get installed silently and the device will not log out of kiosk mode during the process. In devices enrolled as device owner or profile owner, enterprise apps are to be published as private apps in Managed Play Store for silent app installation.

  1. Login to your Hexnode portal.
  2. Go to Apps tab.
  3. Delete the existing Hexnode MDM app from the app inventory (this app will be present in every portal as default) as this will prevent the addition of the same app (same version) as enterprise app.
  4. Download the Hexnode MDM APK.
  5. Click +Apps > Enterprise App.
  6. Choose Android as the platform and provide a name for the Hexnode MDM updated version.
  7. Select a category and provide a suitable description.
  8. Upload the Hexnode MDM APK file and click Save.
  9. The app can be pushed to the devices either as a Mandatory App through Policies or from Manage > Select Target Devices > Actions > Install Application.

Updating Hexnode For Work app in Device Owner Android devices without logging out of Kiosk mode

Android devices enrolled as device owner in Hexnode portal can install store apps silently without any user interaction. Therefore, the latest version of Hexnode For Work application can be pushed to these devices as a store app.

  1. Login to your Hexnode portal.
  2. Go to the Apps tab.
  3. Search the app inventory for Hexnode For Work store app (this app will be present in every portal as a default).
  4. Click on the Hexnode For Work app.
  5. Click on the Settings (gear icon) on the top right corner of the App detail box and from the drop-down list click on Check for updates. If an update is available, the app will get updated and if not, it will show No updates available.
  6. The Hexnode For Work store app can be pushed to the devices either as a Mandatory App through Policies or from Manage > Select Target Devices > Actions > Install Application.