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How to exit Android kiosk mode in Hexnode MDM

The Android kiosk mode can be exited in different ways. Even when the network is down, Hexnode provides an option to exit the kiosk mode safely. Here’s a short video showing the different ways to exit. For detailed steps, skip right down to the each of the methods.

Method 1: Disable kiosk from instant management actions

Method 1

  1. Login to your Hexnode portal.
  2. Select the device from the Manage tab.
  3. Click on Manage and select Disable Kiosk Mode from the drop-down menu.

Method 2: Remove the device(s) from the policy

Method 2

  1. Login to your Hexnode portal.
  2. Go to Policies tab and select the kiosk policy.
  3. Go to Policy Targets and click Remove to remove the corresponding device.
  4. Save the policy.

Method 3: Remove the policy from a device

Method 3

  1. Login to your Hexnode portal.
  2. Go to Manage tab and click on the device name.
  3. On the Device Summary page, click on Policies subtab.
  4. From the policy list, delete the kiosk policy associate to that device by clicking on the trash icon.

Method 4: Archive & Delete the policy

Method 4

  1. Login to your Hexnode portal.
  2. Go to Policies tab.
  3. Click on the Archive icon corresponding to the policy OR
  4. Select the policy > click Manage > Move to Archive.
  5. Go to Archived Policies subtab.
  6. Click on the trash icon corresponding to the policy OR
  7. Select the policy > Manage > Delete.


Once the policy is deleted, all the devices associated with the policy will exit from the kiosk mode.

These methods require internet connectivity.

Method 5: Alternative Method

Method 5

In a situation where there is no network available, tap on the screen 10 times continuously and enter the kiosk exit passcode. There is a global passcode and local passcode.



The device can be exited from kiosk by tapping on the status bar 10 times. This is for situations when the device has an app running on the foreground at all times. To enable this feature: Go to Kiosk Lockdown > Android Kiosk Lockdown > Kiosk Exit Settings > Exit manually from kiosk mode while an app is open .

allow exit from kiosk mode while an app is open

Make sure that you have not selected the option “Enable Status Bar” in peripheral settings. This feature is supported by Hexnode app versions 9.5.1 and later.

Kiosk global passcode settings

kiosk exit global passcode

  1. Go to Admin > General Settings > Global Exit Settings (Android).
  2. Enter a new passcode and click Save.

Kiosk local passcode settings

kiosk exit local password

  1. Go to Policies > Select the kiosk policy or create a new policy.
  2. Select Kiosk Lockdown > Android Kiosk Lockdown > Kiosk Exit Settings > Configure.
  3. Enter the kiosk exit password and Save the policy.

When a local kiosk passcode is defined, you need to provide this local passcode to exit the kiosk mode. You cannot exit with the global password when local passcode is configured.

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Comments

  1. “Allow exit from kiosk while an app is open” can now be found under “Auto Launch Settings”

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