Category Filter

How to configure Location Tracking for Mac using Hexnode MDM

The location tracking feature for Mac enables you to locate the managed macOS devices enrolled in the Hexnode MDM portal. It includes fetching of real-time locations, fetching complete location history traversed by the devices, tracking lost or stolen devices, and so on. Hexnode fetches the geographical location of a Mac device only if the Hexnode MDM app is installed on the device.

With Hexnode’s location tracking for Mac, you can achieve live tracking of your users’ devices. Hexnode also allows you to export the location details of your devices in PDF/CSV format. You can also create geofences and impose restrictive policies on those devices which are out of geofences.

Pre-requisites:

  • macOS devices running version 10.11 or higher.
  • Hexnode MDM app installed on the macOS devices with the Location permission granted to the app.
  • The devices must have an active internet connection in order to fetch the location details.

Notes:

  • The location data cannot be fetched for devices that are inactive or have been powered off.
  • If the user accidentally forgets to grant the Location permission to the Hexnode MDM app during the initial app setup, the user has to grant the permission manually. To grant the Location permissions, go to System Preferences > Security and Privacy > Privacy > Location Services > Check Enable Location Services and select the Hexnode MDM app from the listed options.

Enable Periodic Location Tracking on Mac devices

To enable periodic location tracking on a Mac device, you have to associate a location tracking policy with that device. To do so,

  1. Navigate to Policies tab on your Hexnode MDM portal.
  2. Click on New Policy to create a new one or click on any policy to edit an existing one > Enter the Policy Name and Description in the provided fields.
  3. Go to General Settings > Location Tracking > Configure.
    • Select the option Enable Location Tracking to enable location tracking on your device.
    • Select an appropriate Location Update Interval that indicates how frequently the location data needs to be updated. The time interval ranges from 15 minutes to 24 hours.
  4. Navigate to Policy Targets and select the required Devices/Device Groups/Users/User Groups/Domains to which the policy is to be associated.
  5. Click on Save.

Instantaneous Tracking of macOS devices

The instantaneous location of a device can be obtained only if a location tracking policy is attached to the device. To fetch the location of a Mac using the Hexnode MDM portal at any particular instant, execute the following steps mentioned below:

  1. Navigate to the Manage tab on your Hexnode MDM portal.
  2. Select the Mac device(s) and click on Actions > Scan Device Location.

Or

  1. Navigate to the Manage tab.
  2. Click on the macOS device you want to track the location. This will take you to the device summary page.
  3. Now, click on Actions > Scan Device Location to fetch the most recent location of your device.

Hexnode MDM also provides a location push button for the users to send their current location details to the MDM server manually. To do so, the user has to perform the following steps:

  1. Open the Hexnode MDM app on your Mac.
  2. Go to Enrollment Summary and then click on the Send Location button. A popup arises where you can add any additional notes and then click on Send. The location details will then be sent to the MDM server. To view the location notes from the console, navigate to Reports tab > select Location Reports > Location History.

Viewing Device Location

Hexnode MDM allows you to view the location details of all location-enabled devices on the portal. You can view the locations of your macOS devices through the following sections:

  1. Dashboard – The Hexnode Dashboard displays the locations of all location-enabled devices enrolled in the portal. The locations can be viewed either through the maps or as a list containing all the location details.
  2. Device Summary Page from Manage > Devices > Select device – The Recent Location under the Device Summary page displays the location details and last reported time of a device. You can also see the complete history of all locations traversed by the device by clicking on the See History option. The Location History tab also gives a view of all the locations traversed, last check-in, and total check-in status of that device.
  3. Users/Device Groups/User Groups from Manage tab – Hexnode also allows you to view the locations of macOS devices from the Locations sub-tab under Users/Device Groups/User Groups.
Notes: