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How to Wipe Corporate Data From a Device?

A complete device wipe will delete all the device data, including the personal data of the user, and will reset the device to the factory settings. Corporate data wipe can be performed on a device to delete the device settings, files, apps, and configurations that are pushed using Hexnode MDM without wiping any personal data of the user.

To perform a corporate data wipe, you should either

  • Delete/remove the policy that associates the Wi-Fi, VPN and other settings with the device.
  • OR

  • Disenroll the device

    Disenrolling a device will remove all data associated with the device from your Hexnode MDM portal, and you won’t be able to access it again. On the device, all the applied policies and configurations will get removed and the device will regain its unmanaged state.

Deleting a policy

Hexnode allows you to archive a policy from the Hexnode MDM console.

To Archive a Policy

  • Login to your Hexnode Portal.
  • Go to Policies.
  • Select the policy.
  • Click on Manage > Move to Archive.

Note:


If you retrieve an archived policy (Archived Policies > Manage > Restore), the policy targets will not be retained.


Removing a policy from the device

There are many methods by which a policy can be removed from a device.

Method 1: From Policies tab

  1. Head on to Policies.
  2. Select an existing policy from the list.
  3. Go to Policy Targets.
  4. Click on remove corresponding to the devices which you want to remove.

Method 2: From Device Details

  1. Go to Manage tab.
  2. Click on a device name.
  3. Head on to Policies subtab.
  4. Click on the trash icon corresponding to the policy name.

Remove apps from the device

Apps pushed to your Android and iOS devices via the Hexnode MDM portal can be removed on deleting the policy, or disassociating the policy from the device or when the mandatory app is removed from the policy, if the option “Remove apps from the device on policy removal” is enabled under Policies > iOS/Android > App Management > Mandatory Apps.
While configuring an iOS in-house (enterprise) app on the Hexnode MDM, you can specify whether the app needs to be removed from the device on disenrollment.
To remove an iOS enterprise app on disenrolling,

  1. Login to your Hexnode MDM portal and select the Apps tab.
  2. From + Add Apps and select Enterprise App.
  3. Choose the Platform as iOS.
  4. Check the option Remove on disenroll. Enable ‘Prevent app backup’ to prevent the user from backing up the app data, thus securing the corporate data in the app (if any).
  5. Click on Add.