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How to retrieve iOS devices stuck in lost mode?
The lost mode feature enables organizations to regain their lost iOS devices. The administrators turn on lost mode on misplaced iOS devices to prevent unauthorized access to them. It locks down the device restricting the device activity. Once the device is found, you can disable lost mode from the UEM console. Nevertheless, we cannot overlook the possibility of the device getting locked in the lost mode state. Suppose the regained device loses internet connectivity and is unable to re-establish the network connection. In such cases, you cannot disable lost mode from the Hexnode console. The device remains in lost mode, and the user will be unable to access it. The confidentiality of the corporate data retained on the device is crucial for business success. We cannot compromise the data security of a corporate device by leaving it inoperable in lost mode.
Probable reasons why disable lost mode action cannot be executed
- The device’s network connection was interrupted.
- The device might be restarted before disabling lost mode on it.
- The iOS version of the device is outdated.
Precautions:
- Always confirm that the devices are connected to two or more corporate Wi-Fi networks along with a cellular network. So that if the device faces interruption from one network, it gets automatically connected to the other network.
- Avoid restarting the device before disabling the lost mode on iOS devices.
Here are some methods that will help you to recover devices stuck in lost mode and without network connectivity:
Solutions:
1. Re-establish the network connection
Suppose the device loses network connectivity while in lost mode. The user cannot access the device nor try to re-connect even after recovering it. You can re-establish internet connectivity using Lightning to USB 3 Camera Adapter and Apple USB ethernet adapters. It helps the devices to connect to a wired internet connection. Further, you may execute remote actions to disable lost mode from the Hexnode console.
2. Restore the device using Apple Configurator
- Connect your iOS device to the Mac through USB.
- Launch Apple Configurator 2 from the macOS device. The connected device gets virtually displayed on the app window.
- Go to Actions > Restore.
OR Control-click the device on the app window and select Restore.
- It erases all the contents on the devices. Restoring a supervised device also removes the supervision profile associated with it.

3. Erase the device using Apple Configurator
- Connect your iOS device to the Mac through USB.
- On opening Apple Configurator 2, you can see that the device is displayed on the app window.
- Go to Actions > Advanced > Erase All Content and Settings.
OR Control-click the device and navigate to Advanced > Erase All Content and Settings.

Restoring the device by turning on recovery mode loses all the data stored on the device.