FAQs on Google Workspace

Executive Summary

This FAQ explains how Google Workspace integration works with Android Enterprise enrollment in Hexnode UEM. Hexnode UEM is the unified endpoint management platform used to enroll, assign, configure, and secure devices from the Hexnode portal. Google Workspace is Google’s cloud identity and productivity suite, formerly G Suite, and Android Enterprise is Google’s management framework for corporate-owned and personally enabled Android devices. When administrators configure Android Enterprise using a Google Domain, Hexnode uses synced Google Workspace users and user groups to assign Android devices and complete enrollment. The expected result is that Google Workspace users, groups, domains, and supported Android Enterprise enrollment workflows become available for device assignment and management in Hexnode.

Do I need to integrate Google Workspace to enroll in Android Enterprise using Google Domain?

Yes. Integrating Google Workspace with Hexnode is a prerequisite for enrolling devices in Android Enterprise using Google Domain. After the integration is complete, Hexnode can sync users and user groups from Google Workspace to the Hexnode portal. Administrators can then assign devices to those Google Workspace users and enroll devices through the Google Domain-based Android Enterprise workflow.

For the complete configuration workflow, refer to the Hexnode guide on configuring Android Enterprise using Google Workspace in Hexnode.

How long does it take for Google Workspace users to sync with Hexnode?

After Google Workspace is integrated with Hexnode, users and groups from Google Workspace are usually displayed in the Hexnode portal within a couple of minutes.

Administrators can manage synchronization in the Google Workspace page of the Hexnode portal using either of the following methods:

• Scheduled Scan: Schedule synchronization on a daily or weekly basis.
• Manual sync: Click the refresh icon next to a domain to initiate synchronization at any time.

Why should I choose Hexnode UEM when Google Workspace has its own mobile device management system?

Google Endpoint Management can support basic device management requirements for Google Workspace environments. However, organizations that manage a mixed device fleet may need broader platform coverage and more granular endpoint controls.

In addition to Android, iOS, macOS, and Windows, Hexnode UEM supports Fire OS, visionOS, ChromeOS, Linux and tvOS devices. Hexnode also provides more detailed management options for enrolled devices, such as deploying app configurations for specific apps and applying device management controls from a unified portal.

Can I sync multiple domains with Hexnode?

Yes. Hexnode can sync more than one Google Workspace domain. All domains associated with the linked Google Workspace account are listed in the Hexnode portal, and administrators can select the domains that need to be synchronized.

Why are there two sync buttons on the Google Workspace page of the Hexnode portal?

The Google Workspace page in the Admin section of the Hexnode portal includes two synchronization controls with different scopes:

• Sync button at the top of the Google Workspace page: Syncs the entire Google Workspace domain configuration with Hexnode. Use this when sub-domains added to the Google Workspace account are not visible in Hexnode.
• Sync button next to each domain: Syncs the selected domain. Use this when all users or groups from a particular domain are not visible in the Hexnode portal.

How many devices can I assign to a Google Workspace user?

A Google Workspace user can be assigned a maximum of ten devices through the Android Enterprise program.