Safe Mode helps to troubleshoot your device and identify applications that might be causing issues related to battery life, app crashes, hangs etc. It enables you to identify and uninstall such “misbehaving” apps. This feature is useful in determining whether a problem is caused due to an app installed or due to Android itself. When a device is in Safe Mode, users cannot download or access third party applications installed on their devices.
Safe mode can pose a threat to organizations that gives company owned Android devices to its users. Users can easily activate Safe Mode on their devices, change settings, bypass restrictions and even uninstall the MDM software.
To dodge this loophole, Hexnode MDM allows the administrator to disable Safe Mode on Android devices and prevent users from activating this mode by locking down this feature with a password.
Disabling Safe Mode on Android Devices Using Hexnode MDM
Perform the following steps to disable Safe Mode on Android Devices using Hexnode MDM.
- Log in to your Hexnode console.
- Navigate to Policies. Click on any policy name to edit an existing policy or click on New Policy to create a new one. Provide
Policy Name-A name to identify your policy, and
Policy Description-A brief description for your policy, if you are creating a new policy.
- Click on Android > Restrictions. Click on Configure.
- Safe Mode – Uncheck this option to restrict users from enabling Safe Mode on their devices.
- Device Password (Safe Mode) – Provide a suitable password to restrict users from enabling Safe Mode. Users will be prompted to enter this password whenever he/she tries to enter the Safe Mode.
- Navigate to Policy Targets and click on +Add Devices to add the devices you wish to associate the policy to. Click on Save.
Any attempt to reboot the device in Safe Mode will be blocked by Hexnode MDM.
Re-enabling Safe Mode Using Hexnode MDM
To re-enable Safe Mode on your Android devices, perform the following steps.
- Log in to your Hexnode Console.
- Navigate to Manage > Devices. Identify and click on the device name. If the policy has been applied to a group of devices then navigate to Manage > Device Groups. Click on the device group that has Safe Mode restricted. This will take you to the corresponding device summary page.
- Click on Policies subtab. Identify the policy containing the Safe Mode restrictions and click on it. This will take you to the corresponding policy summary page.
- Click on Manage > Modify.
- Navigate to Android > Restrictions. Click on Configure.
- Select ‘Safe Mode‘ checkbox.
- Click on Save.
Booting your Samsung SAFE Device into Safe Mode
Once you have re-enabled Safe mode settings from Hexnode MDM Console, here is how you can boot your device into Safe Mode.
- Switch off your device.
- Press and hold the power key until the Samsung logo appears.
- Once the logo appears, press and hold the volume down button on the left side of your device until the lock screen appears.
- “Safe Mode” badge will appear on the lower left corner of your screen.
Exiting from Safe Mode on your Device
To exit from Safe Mode, you simply need to restart your device.