How to assign ADE devices to Hexnode?

Step 1: Add devices to Apple Business Manager

You will need the Apple Customer Number, or the Reseller ID associated with the purchased devices to add them to ABM. To add the purchased device to the ABM portal, associate the number or ID obtained from the device suppliers to ABM.

1. Log in to your Apple Business Manager account.
2. Click your name at the bottom of the sidebar and go to Preferences > MDM server assignment.
3. Click on Edit next to Customer Number.
4. Enter your Apple Customer Number or Reseller Number and click Add.
5. Click on Done.

If you have purchased devices from more than one entity, you have to add all the numbers and ID via this method.

Apple Customer Number

If the devices were directly purchased from Apple, Apple would assign your organization an Apple Customer Number. Contact your finance department or Apple Sales for your Apple Customer Number. If the devices were purchased from Apple Store, contact the Business Team for the Customer Number.

Reseller ID

If the devices were purchased from Apple Authorized Reseller or a wireless carrier, you would need to enter their Reseller ID in your ABM portal. Also, you should provide your Organization ID to the reseller or carrier.

To find your Organization ID,

1. Log in to your Apple Business Manager account.
2. Click on your name at the bottom of the sidebar and go to Preferences > Organization Information.
3. Your Organization ID will be displayed under Organization Information.

To get the Reseller ID, contact the Apple Authorized Reseller or carrier via which the devices were purchased. The devices can be enrolled in the MDM only if the reseller or the carrier supports the device enrollment feature in Apple Business Manager.

Step 2: Configure Enrollment Profile

An ADE Enrollment profile defines the initial setup experience and management configurations for your Apple devices. By configuring an enrollment profile in the Hexnode console, you can customize device settings, choose authentication methods, skip specific Setup Assistant screens, set up Shared iPads, and automatically deploy apps and policies during the initial setup.

For a complete, step-by-step guide on creating and configuring all available settings, refer to our dedicated documentation on ADE Enrollment Profiles.

Step 3: Create an ADE Account in Hexnode

To add devices in the ABM program, you need to obtain a server token from Apple.

1. In the Hexnode UEM portal, go to Enroll > All Enrollments > No-Touch > Apple Business/School Manager > Devices.
2. Then, click on Add ADE Account.
3. Provide an Account Name and download the certificate file Hexnode_Apple_DEP_cert.pem.
4. Sign in to Apple Business Manager account.
5. Click your name at the bottom of the sidebar. Then, go to Preferences, and click on the Add button next to Your MDM Servers.
6. Name the MDM server and upload the public key (the certificate file previously obtained in Step 4) and click Save.
7. Click on Download MDM Server Token.
8. Go back to your Hexnode UEM console and upload the server token in the field Upload ADE server token file.
9. Check the box Add as a Pre-approved device if you want to pre-approve the devices that you are planning to enroll using Hexnode.
10. Choose a Default Configuration Profile. By default, the Default ADE profile will be selected. If you want to attach a different configuration profile with the ADE Account, choose it from the drop-down.
11. Click on Next.

Step 4: Assign devices to the MDM server

You can either assign Apple devices individually to the respective device management server or bulk assign devices to the same management server.

Individual Device Assignment

1. From the Devices page, select the required device.
2. On the top-right portion of the screen, click on the horizontal ellipsis button. Then, click on Edit MDM Server.
   
3. Tap Assign to the following MDM. Now select the server from the drop-down. Tap Continue.

   

4. Click on Confirm to assign the device to the management server.

Bulk Device Assignment

1. From the Devices page, either
   • • Manually select the devices that you require. On Mac, press Command key in the keyboard and click on the device names to make the selection. On Windows, use the control CTRL key.
       

   Or

   • Apply the device filters to streamline the device list. The available filters are Device Management, Source, Order number, Device type, Storage size. To add a filter criterion, click Filter below the Search bar and check in the relevant boxes corresponding to each filter option. Then, click on Search to sort out devices according to the criterion. From the filtered device list, you can either select All devices or click on the device name for a specific device.

     

     

2. Click on Edit corresponding to the Edit MDM server option.

   

3. Select Assign to the following MDM option. From the drop-down, select the MDM server. Click on Continue.
   
4. Click on Confirm to assign the device to the management server.

The details of assigned devices can be seen in the device Assignment History, including the order number, the MDM server to which the device is assigned, assignment date and the device type.

Step 5: Sync devices with Hexnode

The devices added under the MDM server created for Hexnode in the Apple Business Manager portal have to be synced with Hexnode. This synchronization will import the details of the added devices to the corresponding ADE Account in Hexnode. To sync devices to Hexnode,

1. On your Hexnode UEM console, go to Enroll > All Enrollments > No Touch > Apple Business/School Manager > Accounts.
2. Click on Sync all ADE accounts.

Navigate to Devices to view all devices synced from the MDM server in the ABM portal.
Change the device filter from Show all devices to the required ADE Account to list the devices assigned to that particular ADE Account.

Step 6: Associate the Enrollment Profile with individual devices

ADE Enrollment Profile assists the MDM in streamlining the device enrollment and set up on ABM added devices. If you want to attach a different Enrollment Profile (other than the one attached with the ADE Account) with an individual device,

1. On your Hexnode UEM console, navigate to Enroll > All Enrollments > No Touch > Apple Business/School Manager > Devices.
2. Select the device and click on Associate Enrollment Profile.
3. Select the profile and click Assign.