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ActiveSync configuration for Windows devices

Configuring Exchange ActiveSync on Windows devices sync your emails, attachments, calendar, contacts, and tasks between the device and your email account server. Hexnode UEM enables you to configure ActiveSync remotely and push it to the Windows devices over-the-air.


  • ActiveSync configuration is available on Ultimate and Ultra subscription plans.

Configure Exchange ActiveSync for Windows devices

To configure Exchange ActiveSync settings on your Windows devices using Hexnode UEM,

  1. Login to your Hexnode MDM portal. Navigate to Policies and click on New Policy to create a new one or click on any policy to edit an existing one. Enter the Policy Name and Description in the provided fields.
  2. Navigate to Windows > Accounts > Exchange ActiveSync. Click on Configure.
  3. Configure Exchange ActiveSync settings.
Settings Description
Domain Enter the domain name of the Exchange server. Use the wildcard “%domain%” to populate the user’s domain or %netbiosname% to use the NetBIOS name.
Account Name Enter the name of the ActiveSync account. Supports the use of wildcards %name% to populate the username or “%email%” to use the user’s email.
Server Name Enter the name or IP address of the server.
Email Address Enter the email address of the user. Use the wildcard %email% to use the user’s email.
User Name Enter the username for logging into your Exchange ActiveSync server. Provide wildcard “%username%” to use the sAMAccountName or “%email%” to use the user’s email.
Password Enter the password associated with the ActiveSync username.
Use SSL Select the option SSL to establish a safe and encrypted connection between the device and the ActiveSync server.

Disabled by default.

Sync Interval Select an option from Auto (sync in real-time), Manual, 15 Minutes, 30 Minutes, and 60 Minutes to schedule the time interval for syncing the emails and calendar events with the device.

By default, Sync Interval is set to Auto.

Sync Timeframe Select an option from For Ever, Three Days, One Week, Two Weeks, and One Month to set up the time bound for syncing the emails and calendar events that are on the server (for the specified time bound) with the device.

By default, Sync Timeframe is set to One Week.

Configure Exchange ActiveSync on Windows devices using a profile to sync email

Apply the ActiveSync Configuration to Devices/ Groups

There are two ways by which you can associate the policy with the devices in bulk.

If you haven’t saved the policy yet,

  1. Navigate to Policy Targets.
  2. Click on + Add Devices, search and select the required devices to which you need to apply the policy. Click OK.
  3. Click on Save to apply the policies to the devices.

To associate the policies with a device group, select Device Groups from the left pane under “Policy Targets”, and follow the above instructions. Similarly, you can associate the policy to Users, User Groups, or Domains from the same pane.

If you’ve already saved the policy and taken to the page which displays the policy list,

  1. Select the required policy.
  2. Click on Manage, select Associate Targets.
  3. Select Device/ User/ Device Group/ User Group/ Domain.
  4. Search and select the devices/ users/ device groups/ user groups/ domains to which you need to apply the policy and click Associate.

What happens at the device end?

The Exchange ActiveSync policy synchronizes the device with the exchange ActiveSync server. Also, the account gets listed on the device’s built-in Mail and Calendar apps.

The device settings page lists this account among other accounts used by email, calendar and contacts.
Exchange activesync account synchronized with email & accounts on the device

  • Managing Windows 10 Devices