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Common Issues in G Suite Enrollment

1. While integrating G Suite with Hexnode console, an error message Invalid Input appears.


Invalid Input Error

Possible Cause

  • This could happen if any of the steps went wrong while configuring G Suite.

Solution

Go through the steps and ensure that the below-mentioned ones are carried out properly.

  • JSON file is downloaded from the corresponding Service account.
  • Service Account Admin is chosen as the Service Account role.
  • Enable G Suite Domain-wide Delegation option under the created Service Account is checked.
  • Ensure that APIs and services are enabled.
  • In the Google Admin Console, ensure that API clients are correctly authorized. (Syncing the users and user groups)

While integrating with Hexnode console,

  • Ensure that G Suite account’s Admin email is provided.
  • A proper Domain name is provided.
  • The correct JSON file is uploaded.
  • The correct Token is provided.

Once these details are provided, the integration will be completed automatically.

2. While logging in to the Google Admin Console, Google Mobile Management being listed under Security > Manage EMM provider for Android.


Google Mobile Management as EMM provider

Possible Cause

  • This could happen if the option Use Google Mobile Management as your EMM provider was clicked previously.

    Cause to list Google Mobile Management as EMM provider

Solution

Follow the below steps to disable Google Mobile Management,

  • Login to Google Admin Console.
  • Navigate to Device Management > Setup > Android App Management.

    Remove Google Mobile Management listed as EMM provider.
  • Click on remove, to disable Google Mobile Management as EMM provider.
  • Check the option I understand and accept these changes and click on DISABLE to remove Google Mobile Management.

    Disable Google mobile management by accepting the changes.

3. While generating token from Google Admin Console, Control Panel Error #1000 appears.

Solution

Following are the two primary solutions:

  • Try clearing browser cache.
  • Run the website in incognito mode.

If the above solutions don’t work, try with the following secondary solution:

  • Login to Google Admin Console.
  • From the main menu, navigate to Apps > Additional Google Services.

    Additional Google Services settings in Google Admin Console
  • Click on Add Services.
    Adding Android management service package
  • Click on Add it now under Android Management services package.
  • Once the package is added, you’ll be redirected to Security > Manage EMM provider for Android > Generate Token.
  • Token will now be generated successfully.
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