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Common Issues in G Suite Enrollment

1. While integrating G Suite with Hexnode console, an error message Invalid Input appears.


Invalid Input Error

Possible Cause

  • This could happen if any of the steps went wrong while configuring G Suite.

Solution

Go through the steps and ensure that the below-mentioned ones are carried out properly.

  • JSON file is downloaded from the corresponding Service account in Google Developers Console.
  • Service Account Admin is chosen as the Service Account role.
  • Enable G Suite Domain-wide Delegation option under the created Service Account is checked.
  • Ensure that APIs and services are enabled.
  • In the Google Admin Console, ensure that API clients are correctly authorized. (Syncing the users and user groups)

While integrating with Hexnode console,

  • Ensure that G Suite account’s Admin email is provided.
  • A proper Domain name is provided.
  • The correct JSON file is uploaded.
  • The correct Token is provided.

Once these details are provided, the integration will be completed automatically.

2. While generating token from Google Admin Console, Control Panel Error #1000 appears.

Solution

Following are the two primary solutions:

  • Try clearing browser cache.
  • Run the website in incognito mode.

If the above solutions don’t work, try with the following secondary solution:

  • Login to Google Admin Console.
  • From the main menu, navigate to Apps > Additional Google Services.

    Additional Google Services settings in Google Admin Console
  • Click on Add Services.
    Adding Android management service package
  • Click on Add it now under Android Management services package.
  • Once the package is added, you’ll be redirected to Security > Manage EMM provider for Android > Generate Token.
  • Token will now be generated successfully.