Common Issues in G Suite Enrollment

1. While integrating G Suite with Hexnode console, an error message Invalid Input appears.

Possible Cause

• This could happen if any of the steps went wrong while configuring G Suite.

Solution

Go through the steps and ensure that the below-mentioned ones are carried out properly.

• JSON file is downloaded from the corresponding Service account in Google Developers Console.
• Service Account Admin is chosen as the Service Account role.
• Enable G Suite Domain-wide Delegation option under the created Service Account is checked.
• Ensure that APIs and services are enabled.
• In the Google Admin Console, ensure that API clients are correctly authorized. (Syncing the users and user groups)

While integrating with Hexnode console,

• Ensure that G Suite account’s Admin email is provided.
• A proper Domain name is provided.
• The correct JSON file is uploaded.
• The correct Token is provided.

Once these details are provided, the integration will be completed automatically.

2. While generating token from Google Admin Console, Control Panel Error #1000 appears.

Solution

Following are the two primary solutions:

• Try clearing browser cache.
• Run the website in incognito mode.

If the above solutions don’t work, try with the following secondary solution:

• Login to Google Admin Console.
• From the main menu, navigate to Apps > Additional Google Services.
  
  
• Click on Add Services.
  
• Click on Add it now under Android Management services package.
• Once the package is added, you’ll be redirected to Security > Manage EMM provider for Android > Generate Token.
• Token will now be generated successfully.