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How to Remotely Ring Devices using Hexnode MDM?

Remote ring feature will play a sound on the devices remotely, which is useful in finding a lost device. This feature will play the sound even if the device is muted.

Requirements:

  • An iPad, iPhones, Android or Windows phone, previously enrolled with Hexnode MDM.
  • iPads and iPhones should be supervised and running iOS 10.3 or above.
  • Network connection to the device.

Let’s get information on each of these options, one by one.

Enroll a device in Hexnode MDM

That’s a pretty easy task. This article will guide you through enrolling an iOS device in Hexnode MDM. Know more about how to enable supervised mode.

Why is a Network Connection Required on the Device?

A network connection is required on the device to get it enrolled in Hexnode MDM. However, if the network is disabled after enrollment, the remote ring won’t work until the connection is restored at a later point. The device will start playing sound at the moment the connection is restored.

Play sound on the device remotely

Play sound on iOS device

A remote ring can be initiated on enabling lost mode on the device.

To Enable Lost Mode

  1. Go to Manage tab.
  2. Check the device.
  3. From Manage, select Enable Lost Mode.
  4. Provide a message, phone number, and a footnote.
  5. Clicking on Continue will lock the device instantly displaying the message, phone number and footnote on the screen.

Initiate remote ring

  1. From Manage tab.
  2. Check an iOS device in Lost Mode.
  3. From Manage, select Remote ring.

Play sound on Windows mobile device

If the device is enrolled in Hexnode MDM, you can force the device to play a sound.
To do this,

  1. Go to Manage tab.
  2. Check a Windows mobile device.
  3. From Manage, select Remote ring.



Play sound on Android device

For Android devices enrolled with Hexnode, remote ring can be enabled by following the steps mentioned below.

  1. Go to Manage tab.
  2. Check an Android device.
  3. From Manage, select Remote ring.
Note:

An optional custom message can be sent to Android devices, which includes the support of the following wildcards to display the user/device details on the device.

  • %devicename%
  • %imei%
  • %serialnumber%
  • %name%
  • %email%
  • %deviceid%

Stop the device from ringing

There are two ways you can stop the device from ringing.

  • Press the power button once.
  • Hang on. Both iOS and Windows devices will stop playing sound in 2 minutes.
Note:

Be sure to disable Lost Mode in iOS once you found the lost device. This will open the device for normal use. To disable Lost Mode,

  • Go to Manage tab.
  • Check a device to disable Lost Mode.
  • From Manage, select Disable Lost Mode.

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