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How to enforce OS updates on your managed devices?

Organizations do not prefer the usage of devices running on older software versions as it can compromise the security and performance of the organization. Devices running on older software versions will not be protected against the latest security threats since they don’t have the latest security patches installed in them. Updating your devices to the latest OS version will help resolve security vulnerabilities and unlock access to advanced device management features.
Hexnode UEM enables you to keep your devices across various platforms updated to the latest OS versions without disturbing the functioning of the organization or slowing productivity.

Note:


You can deploy OS updates over the air on the following devices:

  • Android devices running on Android 5.0+ with Hexnode System Agent app in /system/priv-app directory and signed by the OEM vendor.
  • Supervised iOS devices running on OS version 10.3 or above. For lower versions, the device has to be DEP-enrolled.
  • macOS devices enrolled via DEP.
  • Apple TV devices running on tvOS 12 or above

Deploy OS updates on your managed devices

To deploy the latest updates to your managed Android, iOS, macOS and tvOS devices:

  1. Navigate to Manage Tab.
  2. Select the required devices listed under the Devices sub-tab to deploy OS updates. You can also select Users/Device Groups/User Groups/Directory Services.
  3. OR
    Click on the device you wish to enforce the update if the updates are to be installed only for a particular device.

  4. Click on Actions and select Update OS.
    • For Android devices, provide the Update file URL and the File hash of the update ZIP file. Click on “Automatically install the update” to install the updates automatically or select “Prompt user to install the update” to allow the user to install the updates manually.
    • For iOS, macOS and tvOS devices, click on Download Only to automatically download the updates but will not get installed unless initiated manually by the user. Click on Download and Install to download and install OS updates over the air.
    Note:


    The File hash supported in the portal is MD5 hash, which is used as a checksum to verify data integrity. Before uploading the Update file URL, ensure that the firmware package is bootable via Android Debug Bridge (ADB) sideload to avoid bricking the device.

  5. Click on Update.

The latest updates will get installed on the target devices.

Note:


Please make sure the device is sufficiently charged and has enough storage space before enforcing OS updates on the device.