How to find lost iOS devices with MDM

Retrieving a stolen iOS device which is efficiently managed is literally very simple. Enrolling in MDM is one thing but if there is any other way to simplify the process, it is DEP – Device Enrollment Program.

How does DEP makes management easy?

Long story short, DEP enables MDM profile to be installed in the device during the initial set up and also supervise devices over the air. Once you install an MDM profile from DEP the device gets locked on to it, meaning the profile becomes non removable.

Managed or unmanaged, a device can be retrieved if Find My iPhone is enabled.

Finding an unsupervised, unmanaged device

  1. Sign into your iCloud account.
  2. Select Find iPhone.
  3. If there are more than one device, select the device from the All Devices list.
  4. When the device is located on the map, choose Play Sound, Lost Mode or Erase option according to your requirement.

This can only be done if the Find my iPhone on your device is enabled.

If you misplaced your device, playing sound will help you retrieve it. If your device is stolen, you can activate Lost Mode to lock your device with a passcode and display a message.

In iOS 7 and later, the Activation Lock gets enabled when you turn on Find my iPhone. The Activation lock will prevent your device from getting erased, reset or disabling Find my iPhone on your device by protecting it with your Apple id. With activation lock enabled, the device in the wrong hands will do nothing more than a brick can do.

Finding a supervised device which is managed by MDM

There is an option to enable Activation lock and bypass the Activation lock from the Hexnode MDM console. This come into use when an employee leaves the organization with Activation lock enabled with his Apple id.

How to enable Lost Mode from the MDM?

  1. Go to Management.
  2. Select the stolen device.
  3. Click on Manage and select Enable Lost Mode.

The admin will have to disable the lost mode before anyone can use the device.

How to disable the Activation Lock from the MDM?

  1. Go to Management.
  2. Click on the device.
  3. On the device details page click on Actions.
  4. Select Clear Activation Lock.

Here also Find my iPhone must be enabled. The device location can be tracked from the MDM console itself.

Finding devices which are managed but not supervised

If the device is not supervised but managed it can be tracked, locked and wiped from the MDM console.

  1. Go to Management.
  2. Select the device and click Manage.
  3. Select Lock Device, Wipe Device, Scan Device Location as per your requirement.
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