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How to enable Multi App Kiosk mode in Android devices

Multi-app kiosk mode locks down the device to a handful of applications pertinent to the corporate-work requirements. Configuring kiosk mode limits the device usage to the specified applications by running only those apps the user needs to access. Kiosk mode lets you exert complete control over the device-usage by ensuring that they are utilized for the intended purpose.

Create a Multi App Kiosk Policy for Android Devices

To activate multi-app kiosk mode on the device via policies,

  1. Login to your Hexnode portal.
  2. Navigate to Policies.
  3. Select an existing policy or create a new one by clicking New Policy.
  4. Go to Kiosk Lockdown > Android Kiosk Lockdown > Multi App. Click Configure.
  5. Click on the + icon. Select either of the options:
    • Add apps: To add the apps you wish to set in multi-app kiosk mode.
    • Add file shortcuts: Add PDFs and video files as file shortcuts to access them from devices in multi-app kiosk mode. To add file shortcuts to the Kiosk lockdown policy, first add them in Apps > File Shortcuts.
  6. Click Done.

Associate Policies with Devices / Groups

If the policy has not yet been saved.

  1. Navigate to Policy Targets.
  2. Click on +Add Devices.
  3. Select the devices and click OK.
  4. Click on Save to apply the policies to devices.

Apart from devices, you can also associate the policies with device groups, users, user groups and domains from Policy Targets.

If the policy has been saved, you can associate it by another method.

  1. From Policies, check the policies to be associated.
  2. Click on Manage → Associate Targets and select the device.
  3. Click on Associate to apply policy to the devices.

Once the policy is associated, a prompt appears on the Hexnode MDM app requesting the user to activate the Kiosk mode.




Notes:

  • During enrollment it is necessary that the user enable ‘Usage access’ permission on the device to activate device lockdown.
  • If you are adding Store apps in kiosk mode, ensure that the application is already installed on the device.
  • Enterprise app will be installed silently on Samsung Knox, LG GATE, Kyocera business phones, devices with Hexnode MDM app as system app, devices with platform signed Hexnode MDM System Agent app, and on devices enrolled in the Android Enterprise program as device owner.
  • To lock down the device to handful of websites, create web apps and add them to the multi-app kiosk mode.
  • For devices running Android 10+ disable ‘Gesture Navigation’ by moving to Settings > System > Gestures and enable ‘three-key navigation’ instead.


Exception:

For all devices running MIUI versions that have MIUI optimization turned on, Write System Permissions cannot be enabled. This leads to several issues including kiosk exiting unexpectedly, apps not getting installed silently, and so on. MIUI optimization must be disabled to fix such issues. To disable MIUI optimization:

  • Go to Settings > Build Number.
  • Tap on the build number 6 to 8 times to enable Developer options.
  • Select Developer Options from Settings > Additional Settings.
  • Disable MIUI optimization from the list of available options.

Notes:


In Device Admin enrolled Android 10 or later devices, Hexnode MDM cannot be set as the default home app (launcher). You have to manually grant Hexnode MDM home app permissions, whenever kiosk is activated on the device.

Follow this procedure to activate kiosk in an Android 10 device enrolled as Hexnode MDM Device Admin,

  • In devices which do not permit silent kiosk activation:
    1. Once the policy gets associated with the device, the Hexnode MDM app opens up automatically.
    2. Activate kiosk mode by clicking on Activate.
    3. Now a pop-up tab opens up stating that the kiosk activation is incomplete and asks you to set Hexnode MDM as the Home app.
    4. Click on Set Default, this will take you to the Default home app pane.
    5. Click on Hexnode MDM, now the kiosk activation is complete.

    You have to repeat the whole procedure while enabling kiosk again.

  • In Samsung Knox devices, kiosk mode will get automatically activated upon policy association.

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