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How to exit kiosk mode on Windows devices?

Kiosk mode is a feature that can be used to lock down a device into displaying and running policy specified app(s). For Windows devices, Hexnode UEM provisions two types of kiosk mode – Single App Kiosk and Multiple App Kiosk. Single App Kiosk enables only the specified app to run in the kiosk. Multiple App Kiosk locks the Windows 10 PC on the Start menu, set in full-screen mode. Kiosk apps are added on the Start menu and a user may use only those apps.

Listed below are the various methods to exit kiosk mode on your Windows device –

Exiting kiosk from the portal

Method 1: Disassociate the device/user from Policy Targets

  1. Navigate to Policies tab. Find and open your kiosk policy.
  2. Go to the Policy Targets section on the same page.
  3. Identify the policy targets you want to disassociate the policy from and click remove. The policy target may be a device, user, device group, user group or a domain.
  4. Save the policy to deploy the changes.
Notes:


If you wish to remove all associations, simply click on Remove All under Policy Targets.

The Remove All link is located under Policy Target section of the Policy form

Method 2: Disassociate policy from the device or user

Disassociating Device –

  1. Navigate to Manage tab.
  2. Search for your device under the Devices section and click on the device name to open the device details page.
  3. Navigate to the Policies section on the same page. You’ll find your kiosk policy listed here.
    Click on the bin icon beside the kiosk policy.
Notes:


If the policy is associated with a device/user group, the group has to be reconfigured to exclude the devices you want to disassociate or the whole group has to be disassociated.

In such cases, it will show the mapping status under the Policies sub-tab as Devicegroup and you won’t find the bin icon to remove it.

Under the Policies section for the device, the Mapping status of the kiosk policy shows DeviceGroup

Disassociating a User –

  1. Navigate to Manage tab.
  2. Select Users section.
  3. Search for the user and click on the username to open the user details page.
  4. Navigate to the Policies section on the same page. You’ll find your kiosk policy listed here.
  5. Click on the bin icon beside the kiosk policy.
Notes:


If the policy is associated with a user group and you want to disassociate a specific user, the user has to be removed from the user group or the whole group has to be disassociated.

In this case, it will show the mapping status under the Policies sub-tab as Usergroup and you won’t find the bin icon to remove it.

Disassociating User/Device Group –

  1. Navigate to Manage tab.
  2. Select User Group/Device Group section.
  3. Search for the group and select the group name to open the group details page.
  4. Navigate to the Policies section on the same page. You’ll find your kiosk policy listed here.
  5. Click on the bin icon beside the kiosk policy.

The bin icon to delete a policy is located on the far-right column on the policies list

Method 3: Archive the Policy

  1. Navigate to Policies tab.
  2. Search for the associated kiosk policy and mark the checkbox to the left of the corresponding policy title.
  3. Click on the Manage dropdown menu (search just above the policies list) and select Move to Archive.

Selecting this option will move the policy to the Archived policies section and automatically disassociate the previously associated devices. You may choose to restore or delete the policy later from the Archived Policies tab.

Exiting kiosk on the device

Method 1: Pressing Ctrl + Alt + Del keys

Pressing the Ctrl, Alt and Del keys simultaneously on your kiosk device while inside the kiosk account will prompt the kiosk user to sign out. The user will be redirected to the login page from where they may log in as a different user.

Method 2: Signing out the kiosk user

Multi app kiosk opens the Start menu in full screen with the policy specified app pinned as tiles. To exit, simply click the user icon from the Start options and select Sign Out.

Note:


This method won’t work in Single App Kiosk for Windows.

Clicking on start brings up account options, clicking on the account icon brings up Sign-out option

Warning:


On Shut down or Restart, the device will automatically sign in to the kiosk user on startup.