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How to disable the Single App Mode in iOS devices

The single app mode in iOS devices is a restrictive feature which locks down the iOS device to a single application. There is no way to access any other applications or settings in this mode. This feature can be implemented only in Supervised iOS devices.

Find out how to enable single app mode using Hexnode MDM here: iOS single app mode

You can disable the kiosk mode in two ways

  • Using Hexnode MDM (assuming you have enabled the kiosk mode from Hexnode MDM)
  • Using Apple Configurator

Disabling Kiosk mode with Hexnode MDM

Removing device from the policy targets

  1. Go to Policies and select the iOS single app mode policy.
  2. Go to Policy Targets and remove the device/user/groups or domain from the list.
  3. Click Save.
 
Removing policy form the device

  1. Go to Management and click on the device.
  2. In the device summary page click on Policies.
  3. Delete the iOS single app mode policy from the list by clicking on the trash icon.
 
Deleting the kiosk policy

You can simply delete the policy if you don’t want it to be associated with any device. To delete the policy:

  1. Go to Policies.
  2. Select the policy and click Manage.
  3. Click Delete.
 
OR
Just click on the trash icon that appears when you bring the mouse pointer over the policy name.

Disable kiosk mode with Apple Configurator

The only way to disable iOS kiosk mode when the device is not connected to any networks

  1. Connect the iOS device to a Mac with Apple Configurator 2 or above installed in it.
  2. Open Apple Configurator and the connected iOS device will be shown.
  3. Right click on the device, click on Remove and select Profiles.
  4. Select the profile “Hexnode MDM” from the window that lists all the profiles installed in the device and click Remove Profiles.
  5. In the confirmation box, click Remove.
 
If you look at the device details and select profiles, you will find that the device has no profile installed in it. This is a method to rely on when you want to remove any profiles in the device when in absence of connectivity.

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