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How to enable Remote View for iOS devices using Hexnode MDM

Hexnode MDM’s Remote view feature allows the administrator to remotely view, monitor and manage iOS devices in real time. This feature allows you to remotely view the screen of an iOS device directly from the Hexnode MDM console. Real-time monitoring of the device aids in quickly diagnosing and resolving the problems reported by the users.

Note:

  • This feature is supported on iOS 11+ devices only.
  • This feature is available on Enterprise, Ultimate and Ultra subscription plans.

Configuring Hexnode Remote View Settings

To start with Remote view, initially you need to enable the Remote View settings from the Hexnode MDM console.

  1. Login to your Hexnode MDM portal.
  2. Navigate to Admin > General Settings.
  3. Check the option Enable Remote View under Remote View & Control Settings.
  4. Click on Save.

    ios remote view settings

To remotely view iOS devices using Hexnode MDM

To enable remote view, ensure that you have Hexnode MDM’s latest version installed on your device.

Follow the steps mentioned below to enable remote view on your iOS devices using Hexnode MDM.

  1. Login to your Hexnode MDM portal.
  2. Navigate to Manage > Devices.
  3. Identify and select the device from the list of enrolled devices.
  4. Click on Start Session.



  5. A notification appears on the device showing that remote session has started.
  6. Open Hexnode MDM app on the device.
  7. Swipe from left and select Remote View.
  8. Tap on Start Remote button.
  9. Screen broadcast icon appears and tap on Start broadcast to start screen broadcasting with Hexnode MDM.


  10. Click on Stop / Restart button to end / resume the remote view session respectively. Click on Maximize button to fit the remote view session to your screen.


For iOS 11 devices, the broadcast button won’t be available under Remote View section in Hexnode MDM app.

Follow the steps to enable remote view on iOS 11 devices.
After initiating Start Session from the Hexnode MDM portal,
Step 1:

  • Head onto Settings > Control Center > Customize Controls and include Screen Recording.

    iOS Remote View

Step 2:

  • Open Control Center and tap on Screen recording button.
  • From the pop-up that appears, select Hexnode MDM app icon.
  • Tap on Start broadcast to start screen broadcasting with Hexnode MDM.

    iOS Remote View
Notes:

You would need to keep the following ports open to enable the Remote View feature.

  • Port 80 – The default application port used during the installation of Hexnode MDM.
  • Port 443 – Used for a secured and encrypted connection between mobile devices and Hexnode MDM.
  • Port 3478 – TCP and UDP.
  • Port 5349 – TCP.

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