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Protected: Streamline UEM Migration: How Hexnode Genie AI Automates Mac Disenrollment
Frequently Asked Questions
Does Hexnode Genie AI access or store source UEM API credentials?
No. All sensitive credentials—such as Client Secrets, API Keys, and Bearer Tokens—are encrypted at rest within your Hexnode UEM tenant and are never processed by or passed to the external AI engine.
Will automatic disenrollment trigger a factory reset or wipe data on target Macs?
No. Genie AI incorporates a Safety Engine (“Zero-Wipe” Validation) that proactively checks disenrollment payloads to prevent destructive commands or factory resets, ensuring devices are unmanaged without user data loss.
What permissions are required for the source UEM API key or service account?
The API key or service account configured in the source UEM only requires read permissions for device inventory lookup and execute permissions for device disenrollment/unmanage commands. Full administrative privileges are not required.
