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How to Export Device Details
The Export Device Details remote action allows IT administrators to generate and download a comprehensive record of hardware, network, and enrollment metadata for managed endpoints to assist in auditing, inventory management, and compliance verification.
What are Exported Device Details?
Exporting device details extracts a snapshot of a device’s current state as recorded in the Hexnode UEM portal. This data is vital for maintaining historical records, identifying hardware refresh needs, and verifying that the entire fleet meets organizational security standards.
- Audit Readiness: Provides a portable record for compliance audits.
- Inventory Tracking: Simplifies tracking of serial numbers, asset tags, and hardware specifications.
- Compliance Monitoring: Identifies devices that fall outside mandated security parameters.
Prerequisites for Exporting Data
Before initiating an export, ensure the following conditions are met:
- Portal Access: The administrator must have valid login credentials for the Hexnode UEM portal.
- Synchronization: For the most accurate data, a Scan Device action should be performed immediately before exporting to refresh current device attributes.
Step-by-Step Guide: Exporting Device Details
Follow these steps to extract specific technical data for an individual managed device:
- Log in to your Hexnode UEM portal.
- Navigate to the Manage tab and select Devices.
- Choose the target device from the list to enter the Device Summary page.
- Click on Actions > Others > Export Device Details.
- Tap the Export Device Details option to initiate the download.
Data Points Included in the Exported File
The generated file categorizes device metadata into five primary sections for structured analysis:
| Data Section | Details Included |
|---|---|
| Hardware Info | Model, device type, OS version, battery level, etc. |
| Enrollment Details | Device ID, enrollment status, enrolled date, and last check-in/scan status (based on the most recent scan). |
| Compliance Info | Status of passcode compliance, application compliance, and the presence of the MDM profile. |
| Device Info | Serial number, IMEI, free memory, and custom attributes like Department, Device Notes, and Asset Tag. |
| Network Info | Phone number, ICCID, Home Carrier, Home Country, Wi-Fi IP Address, and Ethernet IP Address. |
Troubleshooting Guides
| Problem | Resolution |
|---|---|
| Outdated information in the export | The export relies on the last successful check-in. To fix this, perform a Scan Device action (Actions > Scanning & Monitoring > Scan Device) before exporting. |
| Missing Network/Hardware data | Ensure the Hexnode UEM app has the necessary permissions on the device. Data cannot be exported if it was never successfully fetched from the endpoint. |
| Action button “Export Device Details” is missing | Verify that you have selected an individual device. Some bulk views may restrict specific “Other” actions depending on the device platform. |
Frequently Asked Questions (FAQs)
What file format is used for the exported device details?
Typically, Hexnode UEM exports these details in a structured format such as CSV or PDF, though the specific format depends on the current portal configuration.
Does exporting device details notify the user?
No. The Export Device Details action is a portal-side administrative task and does not trigger any notification or interruption on the end-user’s device.
Can the details be exported for an entire device fleet at once?
While this specific remote action targets individual device summaries, bulk reporting for the entire fleet is generally handled through the Reports tab in the Hexnode portal.
Is the “Compliance Info” updated in real-time?
The compliance info in the export reflects the state of the device during its last successful communication with the Hexnode UEM server.
