How to enable/disable lost mode on ChromeOS devices?

The Enable Lost Mode remote action in Hexnode UEM secures misplaced or stolen ChromeOS devices by locking the interface to prevent unauthorized data access until the device is recovered.

What is Lost Mode for ChromeOS?

Lost Mode is a security state that remotely locks a ChromeOS device, rendering it unusable to unauthorized parties. It serves as a critical defense mechanism against data breaches resulting from physical device loss or theft.

• Security: Locks the device immediately upon execution of the remote command.
• Data Protection: Supplements existing encryption and password policies by adding a remote-triggered access barrier.
• Recovery: Once the administrator confirms the device is back in authorized hands, the state can be reversed using the Disable Lost Mode command.

Prerequisites

Step-by-Step Guide: Managing Lost Mode

1. How to Enable Lost Mode

   If a device is reported lost or stolen, initiate this action to secure the endpoint instantly.

   1. Log in to your Hexnode UEM portal.
   2. Navigate to the Manage tab.
   3. Select the target ChromeOS device from the list.
   4. Navigate to Actions > Security > Enable Lost Mode.
   5. Click Enable.

2. How to Disable Lost Mode

   Once the device is physically recovered, use this command to restore standard user access.

   1. Log in to your Hexnode UEM portal.
   2. Navigate to the Manage tab.
   3. Select the recovered ChromeOS device.
   4. Navigate to Actions > Security > Disable Lost Mode.
   5. Click Proceed.

Frequently Asked Questions (FAQ)

Is it possible to unlock a ChromeOS device without the Hexnode console after enabling Lost Mode?

No. The Disable Lost Mode remote action must be executed from the Hexnode UEM portal to release the security lock and return the device to its functional state.

What are the minimum system requirements for ChromeOS Lost Mode?

The device must be running ChromeOS version 40 or higher and must be associated with a Google Workspace account to support the Enable/Disable Lost Mode actions.

Does enabling Lost Mode delete user data?

No. Lost Mode is designed to lock the device interface and prevent access; it does not initiate a wipe or factory reset of the stored data.

Can Lost Mode be enabled on a device using a personal Gmail account?

No. The administrative prerequisites require the device to be signed in with a Google Workspace account for these remote actions to be successfully executed.