How to move, copy, download or delete files and folders on Android devices using File Explorer?

File Explorer in Hexnode’s UEM solution allows you to access and manage your files and folders present on your Android devices. Here, you can move, copy, download or permanently delete files and folders on your devices using remote actions.

Using File Explorer, you can check your storage and see how much free space is left on your phone. The Hexnode’s File Explorer also has the ability to add new folders while moving or copying files. With this File Explorer’s crisp and intuitive interface, file management becomes more seamless than ever before.

Move, Copy, Download or Delete Files using File Explorer

To execute remote actions such as move, copy, download and delete files on your Android devices, follow the steps mentioned below:

1. Navigate to the Manage tab.
2. Select the Android device in which you wish to manage and access the files and folders.
3. Go to the File Explorer sub-tab and click on Open File Explorer.
4. You can see a list of folders and files present on your Android device. Select the checkbox corresponding to the files you wish to execute remote actions.
5. Click on Actions > Move/Copy/Delete/Download option, whichever action you want to perform.
6. If the Move or Copy option is chosen, a popup will arise to show the available folders and sub-folders. You can also create a new folder by clicking on the Add New Folder option. If the Delete option is chosen, a confirmation popup arises. Select Yes to confirm your action.
7. To Download Multiple files:
   • Select Files: Choose the required files.
   • Confirm Selection: A pop-up will display the total number of files selected; click Download to proceed.
   • Monitor Status: A notification banner will appear to confirm if the download was successful or if it failed.
Note:

• Starting Android 11, certain files and folders cannot be displayed in File Explorer sub-tab on the Hexnode portal if storage access is not provided to the Hexnode UEM/Hexnode for Work application.
• On devices running Android 11+, ‘Manage All Files’ permission is required for the Hexnode UEM app to access device storage.
• This permission should be granted for the Hexnode UEM app during enrollment.



• When the Hexnode UEM/Hexnode for Work app is updated, ‘Manage All Files’ permission may not be granted. Hence, to view and manage all files from File Explorer, the user should grant this permission when the Hexnode UEM app prompts while opening the updated app.



• Alternatively, you can also give ‘All Files Access’ for the Hexnode UEM app from the device settings page.
• For devices enrolled through the Hexnode UEM app (Device Admin), users will receive a permission prompt when the administrator attempts to access files via File Explorer and the user must grant permission to proceed.

  

• Users will also receive a permission prompt when the administrator attempts to download files via File Explorer and the download will proceed only if the user grants permission.

  

• For devices enrolled via Android Enterprise – Device Owner, the administrator can access and download files without user interaction.
• When the “Silently access files on the device” and “Silently download files from the device” options are configured within the Remote Access Management policy under Android > Troubleshooting > Remote Access Management, users will not be prompted for permission when administrators access or download files from the device using the File Explorer in Hexnode. This applies to devices enrolled via the Hexnode UEM app (Device Admin).

  

Troubleshooting Guide:

Problem

The Download button appears greyed out and cannot be clicked.

Cause

This happens when folders are selected instead of individual files. The system only supports downloading files directly. If a folder is chosen, the download option will be disabled.

Solution

• Ensure that you select files only, not folders.
• If you need contents to be downloaded from a folder, open the folder and select the specific files inside it.
• Once the files are selected, the Download button will become active and allow you to proceed.