Restart print server and network card on Zebra Printers

The Restart Network Interface remote action allows Hexnode administrators to remotely refresh the Network Interface Card (NIC) and print server components of a Zebra printer to quickly resolve network connectivity issues without performing a full device reboot.

What is the “Restart Network Interface” Remote Action?

The Restart Network Interface remote action targets and restarts only the Network Interface Card (NIC) and the print server (for both wired and wireless connections) of a Zebra printer, which forces the device to re-establish a stable network session.

• Target Components: The hardware component (NIC) that enables network communication and the print server module.
• Process:
  • The printer ends its current network session.
  • The network modules are refreshed/restarted.
  • The device automatically reconnects to the configured network.
• Result: Restored network connectivity and stable communication with Hexnode UEM.

When should the Restart Network Interface Action be used?

This action is recommended as a first-line troubleshooting step when a Zebra printer experiences network instability or fails to perform network-dependent tasks.

• Troubleshooting Use Cases

  • The Zebra printer becomes unreachable on the network.
  • The device struggles to maintain a stable connection with Hexnode UEM.
  • The printer fails to receive print jobs due to network interruptions.

Key distinction: Network Restart vs. Full Reboot

It is crucial to understand that the Restart Network Interface action is a localized network refresh, not a full device reboot.

Prerequisites

Step-by-Step Guide: How to reset Print Server and Network Card using Hexnode UEM

1. Executing Network Restart for a Single Device

   To reset the print server and network card remotely on a specific device:

   1. Log in to your Hexnode UEM portal.
   2. Go to the Manage tab.
   3. Select the required Zebra printer device to open the Device Summary page.
   4. Select Actions > Device Control > Restart Network Interface.
   5. Click Done in the confirmation dialog.

2. Executing Network Restart in Bulk

   To execute the network interface restart on multiple Zebra printers simultaneously:

   1. Navigate to Manage > Devices.
   2. Select the devices on which you want to reset the print server and network card.
   3. Select Restart Network Interface from Actions > Device Control.
   4. Click Done in the confirmation dialog.