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How to map users in Apple School Manager to Hexnode?
User Mapping in Hexnode UEM syncs Managed Apple IDs from Apple School Manager (ASM) with existing Hexnode user profiles to prevent data duplication and streamline digital classroom management.
Why Map ASM Users to Hexnode?
Integrating Apple School Manager with Hexnode ensures that classes and members are accurately synchronized across both platforms. Mapping allows administrators to link existing Hexnode accounts with ASM data, enabling features like Shared iPad login screens and automated Classroom app configurations.
- Eliminate Redundancy: Prevents the creation of duplicate accounts for the same student or teacher.
- Managed Apple ID Sync: Connects the official educational ID with the UEM-managed profile.
- Visual Personalization: Facilitates the deployment of user profile images to Shared iPads for a familiar user experience.
Prerequisites and Context
Before initiating the mapping process, ensure the following conditions are met:
- ASM Integration: The Apple School Manager account must be successfully integrated with your Hexnode UEM portal.
- Imported Users: ASM users (students/teachers) must already be populated in the Hexnode console.
- Distribution Point: If adding profile images, the images must be hosted on a distribution point with an enabled web service.
Step-by-Step Guide: Mapping ASM Users
Administrators can link Managed Apple IDs to existing Hexnode profiles to maintain a clean directory.
- Log in to the Hexnode UEM portal.
- Navigate to the Manage tab > Users.
- Select the specific ASM user you wish to map.
- Navigate to Actions > Map Apple School Users.
- In the Map Hexnode User drop-down menu, select Search for Hexnode User.
- (Optional) To include a profile picture, provide the URL of the distribution point where the image is hosted.
- Click Done.
Managing User Profile Images
User images are critical for the “Shared iPad” experience, appearing on the login screen and within the Classroom app.
1. Adding or Editing Images Directly
- Navigate to Manage > Users.
- Search for and click on the specific Username to open the user profile.
- Locate the option Add or change user image just below the username and email address.
- Enter the URL of the distribution point hosting the image.
- Click Save.
2. Adding images during mapping
Administrators can also attach the image URL during the mapping process described in the previous section. Once saved, these images automatically sync to the iPad login screen.
Troubleshooting Guides
| Problem | Potential Cause | Resolution |
|---|---|---|
| Mapping Action Missing | User not imported from ASM. | Ensure the user was imported via the ASM sync before attempting to map to a local Hexnode user. |
| Profile Image Not Displaying | Invalid Image URL or Hosting Issue. | Verify the URL is accessible and hosted on a distribution point with an enabled web service. |
| Managed Apple ID Mismatch | Incorrect Hexnode User Selected. | Verify the student/teacher email or ID matches between ASM and Hexnode before clicking Done. |
| Classes Not Populating | Integration Sync Issue. | Check the status of the ASM DEP/VPP tokens and force a manual sync if necessary. |
Frequently Asked Questions (FAQs)
Does mapping users delete existing Hexnode data?
No. Mapping links the Managed Apple ID to the existing profile, merging the educational identity without deleting the UEM management data.
Can user images be hosted on Google Drive or Dropbox?
The images must be hosted on a distribution point with an enabled web service that allows direct URL access for the Hexnode server to fetch and deploy them.
What happens if users are not mapped?
If users are not mapped, you may end up with duplicate entries—one for the original Hexnode enrollment and another for the ASM import—which can cause confusion in class assignments.
Where do these user images appear?
The images appear on the Login Screen of Shared iPads and within the Apple Classroom app, helping teachers and students identify their profiles quickly.
