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How to remotely capture screenshots on ChromeOS devices?
Capturing screenshots remotely can be essential for IT admins to troubleshoot issues in enterprise environments. The screenshots can help them make informed decisions. For instance, in digital signage deployments, capturing screenshots can help IT admins diagnose any rendering issues and ensure that content is displayed as intended on the device screens. With Hexnode UEM, administrators can easily take screenshots of ChromeOS devices enrolled in their fleet from a centralized console.
In this guide, we’ll walk you through the steps to remotely capture screenshots on ChromeOS devices using Hexnode UEM.
- The device must be in kiosk mode.
- The Auto launch app option must be enabled in the kiosk configuration for the screenshots to be captured successfully.
Capture screenshots on ChromeOS
Follow the steps below to take screenshots on ChromeOS devices through Hexnode,
- Log in to your Hexnode UEM portal.
- Go to the Manage > Devices and click on the required ChromeOS device.
- On the top-right part of the device details page, click on the Actions button.
- Then, from the list of actions click on Take Screenshot.
- There must be no user input activity on the device after the action is applied. Any form of user interaction such as mouse movement, screen touches, or keyboard input will cause the Take Screenshot action to fail.
- If the action fails due to user input issues, an error message will appear for the action in the Action History stating “Couldn’t take a screenshot due to session type or user input. Start a new kiosk session to enable screenshots.”.
To resolve this issue, restart the device to begin a new kiosk session. This will re-enable the screenshot functionality on the device.
When a screenshot is captured successfully, it is automatically uploaded to the Hexnode portal. You can view the saved screenshots by navigating to the Screenshots sub-tab under the device details page of the ChromeOS device.
