Category filter
How to Delete User, Device Group or User Group?
Hexnode UEM allows administrators to remove obsolete users, device groups, or user groups to release applied policies and streamline organizational management through centralized remote commands.
Deleting a User
Definition: Deleting a user removes their profile from the Hexnode console, requiring an admin to either disenroll their associated devices or reassign them to a different user.
Prerequisites and Constraints
- Local Users Only: Only local users can be deleted from the portal.
- Restricted Deletions: You cannot delete a Default User, a user synced from Directory Services, or a user assigned to a DEP device.
Steps to Delete a User
- Navigate to the Manage tab.
- Select Users from the left-hand menu.
- Check the box next to the users you wish to remove.
- From the Actions dropdown, select Edit > Delete user(s).
- Choose one of the following actions for associated devices:
- Disenroll device: Removes all policies and apps. The device will no longer be managed by Hexnode UEM.
- Assign to a new user: Deletes current user-specific configurations and applies those of the newly specified user.
Deleting User Groups
Definition: Deleting a user group removes the collective grouping of users, subsequently withdrawing any policies specifically assigned to that group while maintaining individual user-level policies.
Prerequisites
- Local Groups Only: Only local user groups can be deleted.
Steps to Delete a User Group
- Navigate to the Manage tab.
- Select User Groups.
- Select the user groups targeted for deletion.
- From the Actions dropdown, select Group & Domains > Delete group.
Deleting Device Groups
Definition: Deleting a device group removes the logical grouping of hardware entities, resulting in the removal of group-associated policies without affecting policies bound directly to individual devices.
Steps to Delete a Device Group
- Navigate to the Manage tab.
- Select Device Groups.
- Check the device groups you intend to delete.
- From the Actions dropdown, select Group & Domains > Delete group.
Troubleshooting Guides
| Problem | Resolution |
|---|---|
| Unable to delete a specific user | Ensure the user is not a Default User, part of Directory Services, or assigned to a DEP device. Only local users are eligible for deletion. |
| Policy remains on device after group deletion | Policies associated directly with the individual User or Device remain active. Only policies specifically tied to the Group are removed upon group deletion. |
| Device becomes unmanaged after user deletion | This occurs if Disenroll device was selected. To regain control, the device must be re-enrolled in Hexnode UEM. |
Frequently Asked Questions (FAQs)
Can a device be deleted from the User list?
No. Deleting a user manages the user profile and its association. To remove a device entirely, it must be deleted from the device list, and only if it is a pre-approved device.
What happens to policies when a group is deleted?
All policies associated specifically with the user or device group are removed. However, any policies bound directly to the individual user or device remain intact.
Can users imported from Active Directory be deleted?
No. Only local users created within the Hexnode console can be deleted using this method. Directory-synced users must be managed through their respective directory services.
