The Strategic Value of Single-Tenant Architecture in Enterprise UEM

1. Purpose of This Document

This document establishes the strategic and architectural basis for the statement:

“Hexnode always operates on a Single-Tenant Model.”

Single-tenancy means each customer receives a dedicated application environment and data store. This differs from multi-tenancy, where multiple organizations share the same infrastructure and database layer.

Hexnode’s single-tenant approach aligns directly with enterprise expectations around security, compliance, data isolation, and predictable performance.

2. Executive Summary — Why Single-Tenancy Matters

Hexnode has intentionally adopted a 100% single-tenant architecture to ensure:

• Complete data isolation — every tenant’s data, compute, and storage are logically separated
• Higher security confidence — a breach in one tenant cannot cascade to others
• Predictable performance — no shared-resource contention
• Simpler, cleaner compliance validation — clearly separated data paths
• Operational control per customer — including upgrade timing where applicable

This model eliminates the “noisy neighbor” risks and shared-vulnerability exposure that are common in multi-tenant SaaS platforms — which is especially critical in Unified Endpoint Management (UEM).

3. Core Architectural Pillars

Hexnode’s architecture is deployed on dedicated AWS infrastructure for each customer. The following principles define the platform:

A. Data Isolation

• Dedicated Datastores: Each tenant operates on an isolated AWS RDS database instance or schema.
• Tenant-Specific Encryption Keys: Data at rest is encrypted with unique keys per tenant, preventing cross-tenant exposure at the storage layer.

B. Performance Stability

• Reserved Compute Resources: CPU and memory resources are dedicated per customer instance.
• Predictable Latency: Critical administrative tasks (remote wipe, policy push, compliance checks) are not queued behind other organizations’ workloads.

C. Security & Compliance Readiness

• Reduced Blast Radius: Any incident is contained to a single tenant boundary.
• Clear Audit Paths: Logical isolation supports frameworks such as GDPR, HIPAA, and SOC 2 Type 2 by simplifying traceability and evidence collection.

4. Single Tenant UEM

5. Technical Implementation Overview

Hexnode deploys single-tenant instances using the AWS global infrastructure:

• Amazon EC2: Dedicated compute environments per customer
• Amazon RDS: Isolated database instances or schemas per tenant
• Amazon S3: Storage with tenant-scoped IAM and ACL controls
• Private VPCs: Network-level segmentation to minimize public exposure

This layered isolation ensures separation at the application, data, compute, and network levels.

Important Clarification for MSPs

• Hexnode also provides a multi-tenant management console for MSPs.
• This is a management-layer abstraction — not shared infrastructure.
• Each end-customer still runs on its own isolated single-tenant environment.

6. Summary Position

Hexnode’s single-tenant design is not a deployment option, it is a foundational architectural principle. This model delivers measurable benefits in:

• Enterprise-grade security
• Regulatory compliance readiness
• Operational resilience
• Performance predictability
• Customer-level control and autonomy

For organizations where device, identity, and data control are mission-critical, Hexnode’s single-tenant architecture offers a structurally safer and more transparent alternative to shared-tenant SaaS UEM platforms.