Sector-Specific Incident Playbooks: High-Stakes Automation with Hexnode UEM

In regulated industries, a “security incident” isn’t just a technical glitch—it is a legal and operational crisis. Manual intervention is often too slow to prevent a data leak or a physical theft. This document outlines how to transform Hexnode UEM into an automated rapid-response engine using Dynamic Groups, Geofences, and Real-Time Remediation.

By moving from reactive monitoring to proactive policy enforcement, organizations can ensure that devices defend themselves the moment a boundary is crossed or a hardware state is altered.

Playbook 1: Healthcare – The “Zero-Privacy Leak” Ward

Scenario: Camera Policy Breach in Restricted Clinical Zones

The Threat: A tablet used for patient records enters a restricted surgical ward or psychiatric unit. If the camera remains active, it risks the accidental capture of Protected Health Information (PHI) or patient faces, leading to severe HIPAA/GDPR violations and legal liability.

The Hexnode Setup

1. Define the Perimeter: Navigate to Admin > Geofencing. Create a Polygon Fence around the specific ward coordinates for high precision.
2. Automate Membership:
   • Go to Manage > Device Groups > New Dynamic Group.
   • Under Choose Condition filters, set the criteria Device info + Location tracking + Is + Enabled.
   • Save the group.
3. Enforce the “Stealth” Policy:
   1. Create a policy under Policies > [Platform] > Restrictions.
   2. Disable Camera: Uncheck “Allow Camera”.
   3. Disable External Storage: Uncheck “USB/SD Card access” to prevent data offloading.
   4. Associate: Link this policy to the Dynamic Group.
4. Remediation: If the device enters the zone, the camera hardware is electronically disabled within seconds. If the user attempts to bypass the agent, Hexnode marks the device Non-Compliant and sends an alert to the HIPAA compliance officer via Admin > Alert Profiles.

Playbook 2: Logistics – High-Value Asset “Corridor Guard”

Scenario: Unapproved SIM Change on Banking Terminals

The Threat: A logistics terminal attached to high-value cargo (e.g., pharmaceuticals or electronics) exits its assigned “Safe Corridor.” This deviation suggests a potential hijacking, unauthorized stop, or theft of the vehicle. An immediate reporting of the incident is required to prevent further escalation.

The Hexnode Setup:

Define a Geofence around sensitive clinical zones.

1. The Safe Corridor: In Admin > Geofencing, create a fence representing the route.
2. Tracking Escalation:
   • Under Policies > General Settings > Location Tracking, set the Location Update Interval to the highest frequency (e.g., 15 minutes).
   Note:

   
   For real-time updates during a breach, use the Scan Device Location action.
   

3. The “Red Alert” Workflow:
   1. Create a Dynamic Group where the criteria is Location + Is Outside + [Shipping Corridor].
   2. The Action: Apply an automation that locks the device to a single screen displaying: “Unauthorized Route Detected. Vehicle Tracking Active. Contact Dispatch Immediately.“
4. Fail-Safe: Configure a Remote Action by executing an automation or the dashboard to Enterprise Wipe sensitive delivery manifests if the device remains outside the corridor for more than 30 minutes.

Playbook 3: Finance – SIM-Swap Fraud Prevention

Scenario: Unapproved SIM Change on Banking Terminals

The Threat: A mobile point-of-sale (mPOS) terminal or an executive’s device undergoes an unauthorized SIM swap. This is often a precursor to SIM Swap Fraud, where attackers intercept Multi-Factor Authentication (MFA) codes to bypass banking security layers.

The Hexnode Setup

1. Event Capture: Use Automate > New Automation (Hexnode’s automated task engine).
2. The Trigger: Select “On SIM Insertion” as the automation event.
3. The Instant Action:
   • Select Enable Lost Mode (for iOS and Android).
   • This action immediately locks the UI with a custom message: “Hardware Tamper Detected. Device Locked. Please contact the Bank Security Operations Center.”
4. Network Isolation:
   • Configure an Alert Profile in Admin > Alert Profile to notify the SOC via email/SMS when a “SIM Changed” event occurs.
   • Execute an automation to automatically revoke VPN and Wi-Fi Profiles associated with the device by the removal of the corresponding network policies, thereby preventing the unauthorized SIM from accessing the corporate intranet.